Senior Content Designer

Hippo Digital Limited; Leeds; On-site; GBP 52,000 - 70,000; Full time

Benefits offered by this job

Pension scheme

Holiday entitlement

Perkbox access

Private health cover

Cycle-to-work

Job summary

Hippo Digital Limited in Leeds is seeking a Senior Content Designer to lead content strategy and design for client services. You will turn complex language into clear, user-centred content and work within multidisciplinary, agile teams.

You’ll mentor colleagues, run workshops, and advocate for best practice in content design while building lasting relationships with stakeholders across projects. A collaborative, consultancy mindset is essential.

Qualifications

• Exemplary content design skills and establishing content strategy and content design patterns.
• Expertise in creating content based on evidenced user needs.
• Championing user centred design principles and practices.
• Experience collaborating within Agile delivery teams.
• Strong consultancy skills and client-facing abilities.

Responsibilities

• Lead the design and implementation of content strategy to meet client business requirements.
• Create and iterate content for end-to-end services, simplifying complex language and processes.
• Advise and support content design colleagues and Agile team members.
• Use insights from user research and metrics to shape content strategy and justify decisions.
• Be an expert in Agile delivery, selecting suitable processes and measuring outcomes.
• Collaborate with designers to create and iterate prototypes.
• Build long-term relationships with stakeholders.
• Run workshops with teams and stakeholders.
• Advocate for user-centred design, especially content design.
• Share best practices within Hippo design community and write blog posts.

Skills

Content design

Content strategy

Content design patterns

User-centered design

Agile delivery

Stakeholder management

Consultancy skills

Prototyping

Agile teamwork

Job description

About The Role

Hi, we’re Hippo!

We’re a digital service design consultancy who work closely with our clients to create digital products and services that work for everyone.

People are at the centre of everything we do. We support and grow the people we work with and come together as a community to solve problems.

We take a common sense approach to getting things done. We do not abide by dogma. We get things wrong and that’s ok. We learn from it and adapt. We stay curious and never stop learning.

About the role

Do you enjoy working collaboratively within multidisciplinary teams? Do you have great consultancy skills, caring about your client’s needs and motivations? Do you love creating high-quality, user-focused content?

We are looking for a Senior Content Designer to join the team on a permanent basis, so keep reading:

What you will do:

• Lead the design and implementation of content strategy to ensure our clients’ business requirements are met
• Create and iterate content for end-to-end services, taking complex language and processes and making them easy to understand and use
• Advise and support content design colleagues and other members of Agile teams
• Use insights from user research and metrics to shape content strategy, and explain your content design decisions clearly
• Be an expert in Agile delivery, identifying the best Agile processes for projects and measuring the success of outcomes
• Work with other designers to create and iterate prototypes
• Build long-term, strategic relationships with stakeholders
• Run workshops with your team and stakeholders
• Advocate for user-centred design, and content design in particular
• Work with the hippo design community to share best practice to ensure high standards, including attending content crits and writing blog posts

Skills and experience that you need

• Have exemplary content design skills and experience of establishing content strategy and content design patterns
• Have expertise in creating content based on evidenced user needs
• Be experienced in championing user centred design principles and practices
• Enjoy working collaboratively with your team and experts
• Be comfortable working in rapid sprint cycles
• Be a stronger presenter and happy to sell the benefits of content design to people who aren’t familiar with the discipline
• Have a positive “can do” attitude
• Have great consultancy skills, caring about your client’s needs and motivations
• Enjoy sharing your skills and experience with your client to enable them to continue to iterate and improve content after you leave
• Experience of working in an Agile workplace
• Experience of creating and iterating prototypes

It would be great if you also:

• Have experience of working in other Agile roles, for example user research or product ownership
• Enjoy taking part in winning new business

What makes us great

Alongside working with some of the most talented people out there and on-top of a competitive salary, which we’re transparent about from the outset, you can also expect a range of benefits:

• Contributory Pension Scheme (Hippo 6% & Employee 2%)
• 25 Days Holiday plus UK Public Holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle-to-work scheme for the avid cyclists
• Salary sacrifice electric vehicles scheme
• Season ticket loans
• Financial and general wellbeing sessions
• Flexible benefits scheme with options of:
• Private health cover
• Private dental cover
• Additional company pension contributions
• Additional holidays (up to an extra 2 days)
• Wellbeing contribution
• Charity contributions
• Tree planting

Diversity, Inclusion and Belonging at Hippo

At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.

We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.

Hi, we’re Hippo

At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.

We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world.

Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society.

Have a look through our Website at Our Story & Purpose, Our Culture & Values, Case Studies and Our Solutions & Services to find out some more!

Hippo Locations

We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide but you need to be located within reasonable travelling distance from one of our offices. Given the dynamic nature of a consulting business, you may be required to work on-site at a Hippo office or at an in/out of town client location for a number of days per week (client dependent) and therefore candidates will need to be open/flexible to travel and working on one of those sites at least 2 days per week. We offer a generous relocation support package of up to £8,000 (please ask for terms and conditions) to help make your move a smooth one.