Senior Content Design & Governance Lead - Hybrid London

Norton Blake Limited; Greater London; Hybrid; GBP 92,000 - 100,000; Full time

Job summary

Norton Blake Limited is seeking a Senior Content Design & Governance Lead to shape the content experience across a global organisation’s customer-facing web and mobile platforms. You’ll combine strategic leadership with hands-on content design to ensure customers can find, understand and act on information throughout their digital journeys.

This will be an initial 1 year contract, Hybrid London (twice a week), Inside Ir35 paying circa £500-£540 per day.

Qualifications

• Strong expertise in content design, UX writing and information architecture.
• Experience governing content across global digital platforms serving multiple markets.
• A track record of embedding content design into the product development lifecycle.
• Experience developing reusable standards and balancing global consistency with regional localisation.
• The ability to influence senior stakeholders across product, UX, technology and regional business teams without direct authority.

Responsibilities

• Establish global content standards, terminology, design patterns and governance frameworks.
• Define how content is created, approved, localised and published, working closely with business and product owners.
• Embed content design throughout discovery, design, development and validation.
• Help product teams build sustainable content ownership and governance practices.
• Use analytics, customer research and support insights to identify improvements and measure content effectiveness.

Skills

Content design

UX writing

Information architecture

Governance

Stakeholder management

Job description

Norton Blake Limited is seeking a Senior Content Design & Governance Lead to shape the content experience across a global organisation’s customer-facing web and mobile platforms. You’ll combine strategic leadership with hands-on content design to ensure customers can find, understand and act on information throughout their digital journeys.

This will be an initial 1 year contract, Hybrid London (twice a week), Inside Ir35 paying circa £500-£540 per day.