Senior Consumer Duty & Insights Lead

Academic Key; Greater London; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

Pleo in London is seeking a Senior Consumer Duty Specialist to lead consumer duty initiatives, assess customer journeys, and translate regulatory knowledge into practical improvements. You will own MI and dashboards, QA complaints, manage Ombudsman interactions, and collaborate across teams to ensure outcomes improve for customers.

You will also design controls, report to board-level audiences, and champion customer-centric change across the business.

Job description

Pleo in London is seeking a Senior Consumer Duty Specialist to lead consumer duty initiatives, assess customer journeys, and translate regulatory knowledge into practical improvements. You will own MI and dashboards, QA complaints, manage Ombudsman interactions, and collaborate across teams to ensure outcomes improve for customers.

You will also design controls, report to board-level audiences, and champion customer-centric change across the business.