Senior Consulting Manager

IDC; Greater London; Hybrid; GBP 75,000 - 115,000; Full time

Benefits offered by this job

Private healthcare

Pension plan

28 days holidays

Volunteer day

Global Shutdown

Job summary

IDC is seeking a Senior Consulting Manager for its Customs Solutions group in London. You will engage clients, define requirements, manage projects and deliver high-quality market research-based outputs while growing relationships and business outcomes.

The role involves cross-functional collaboration with IDC analysts, sales and external contractors, with travel under 10%. You bring 5–8 years in client service and project management, strong market research knowledge, and advanced

Qualifications

• Bachelor’s degree or equivalent; MBA a plus.
• 5–8 years of professional experience with a focus on client service and project management.
• ICT market knowledge is advantageous; macro-level understanding of technology themes.
• Understanding of market research and related methodologies (qualitative/quantitative).
• MS Office proficiency: PowerPoint, Word, Excel, Outlook; Excel calculations and analysis.
• Ability to lead cross-disciplinary project teams and drive insights.

Responsibilities

• Operate with a client-centric orientation to maximize value, quality, timeliness, and customer experience.
• Manage projects to meet client requirements, specifications and timelines.
• Ensure quality assurance at every engagement stage (proofreading, datasets, etc.).
• Leverage IDC knowledge and experience to drive high-impact deliverables and client conversations.
• Collaborate with analysts to develop customized content narratives and engagement design.
• Review deliverables with analyst teams to ensure quality and impact for clients.
• Set and manage client expectations; create and monitor workplans; manage meetings effectively.
• Drive ongoing team communications (internal & external) and manage budgets/expenses.
• Balance competing priorities and orchestrate diverse internal/external contributors.

Skills

Client service

Project management

Market research

MS Office

Excel

Communication

PMP

Education

Bachelor’s degree or equivalent

MBA (optional)

Tools

PowerPoint

Word

Excel

Outlook

Job description

About The Role & Team

IDC is seeking a Senior Consulting Manager to work in our Customs Solutions group reporting to a VP EMEA and APAC of Custom Solutions.

About The Role & Team

IDC is seeking a Senior Consulting Manager to work in our Customs Solutions group reporting to a VP EMEA and APAC of Custom Solutions.

The successful Senior Consulting Manager will be able to engage clients to understand requirements and support delivery of custom market research projects to meet those needs. In this role, you will manage client communications and as part of a team facilitate on-time, high quality market research-based deliverables and customer experience with an eye towards growing customer relationships and business outcomes.

The role will entail active management of day-to-day communications and engagement milestones with both external clients and internal stakeholders. The Senior Consulting Manager will partner with IDC’s centers of expertise, IDC analysts, sales, and other groups such as outside contractors as appropriate to yield the highest value for our customers. This role will offer growth opportunities in the form of varied exposure to IDC’s custom solutions, experience in specific market research methodologies, and client leadership.

What You’ll Do

• Operate with a client-centric orientation to maximize IDC value in terms of quality, timeliness, and customer experience.
• Manage projects that satisfy client requirements and address project specifications and timelines as proposed.
• Manage quality assurance in every stage of the engagement, e.g., proof-reading for accuracy, ensuring quality assurance on a dataset, etc.
• Leverage his/her experience and IDC’s knowledge base to drive high-impact deliverable and content creation during project delivery and steer/moderate client conversations.
• Work with analyst teams to develop customized content narratives, structure analysis and drive overall engagement design.
• Contribute to, review and discuss deliverables with analyst delivery teams to achieve high quality and impactful client deliverables
• Set and manage client expectations including:
• Create and monitor workplans Effective meeting management
• Driving ongoing team communications (internal & external)
• Managing project budgets and accounting related to engagements (revenue and expense recognition)
• Manage competing priorities
• Orchestrating diverse internal and external project contributors

What You Bring

• Bachelor’s degree or equivalent experience required, master’s degree is not required but a plus (MBA, etc.)
• 5-8 years of professional experience with a focus on client service and project management
• Subject matter expertise and a working knowledge of the ICT market is advantageous - A macro-level and ecosystem understanding of a broad set of technology topics and themes is desirable.
• Understanding of market research and related methodologies (e.g., qualitative and quantitative research, market modeling, etc.)
• Experienced in MS Office PowerPoint, Word, Excel, Outlook
  • Proven skills with Excel are expected and the candidate should be comfortable with performing calculations and analysis in Excel
• The ability to bring productive energy and intellectual leadership to cross-disciplinary project teams consisting of analyst subject matter experts and other IDC resources to bring the best out of the analysis and custom insights generated on projects.
• Strong analytical skills and writing ability are required for this position as well as the ability to present project findings confidently to senior audiences.
• Excellent communication skills with written and oral communications
• Strong project management skills are essential. PMP certification a plus
• Travel generally less than 10%

Why This Role Stands Out

At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions.

Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long‑term career development with a globally respected brand.

What We Offer

• A complete benefit package: private healthcare, non-contributory 8% pension plan, 28 days of holidays, 1 volunteer day, plus annually reviewed company-wide closures on 19 August (Unplug Day) and 24 December – 1 January inclusive (Global Shutdown) and a volunteering day.
• Individualized Culture: An environment where you can explore new areas outside your specialty and stay engaged with work you enjoy.
• Hybrid Working: Hybrid working with 1-2 day(s) in office per week required, a pleasant office in a convenient location in Fitzrovia.
• A position in a highly professional and globally respected market research and advisory firm, where initiative leading to results is rewarded.

Compensation Transparency

At IDC, we are committed to fair and equitable pay practices. Employees are compensated equitably for their work, aligned with their skills and experience. Salary and incentive structures are determined through a rigorous process that considers experience, education, certifications, role‑specific requirements, internal equity, and verified U.S. market data from an independent third‑party partner.

Equal Opportunity Employer

IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E‑Verify.