Senior Consultant – Text Analytics & Customer Insights

Medallia; England; On-site; GBP 55,000 - 85,000; Full time

Job summary

Medallia is seeking a skilled professional to lead text analytics, speech and social implementations within a client-focused team. You will manage relationships across client stakeholders and drive strategic roadmaps aligned with customers' goals.

The role emphasizes developing SME capability, coordinating cross‑functional tasks, and contributing to best practices and product feedback. Strong communication and attention to detail are essential.

Qualifications

• 4 years of experience in customer relationship management, strategic program management, consulting, sales/business development, account management or project management in a B2B environment.
• 2 years experience in fostering customer happiness and retention across multiple client levels.
• BA/BS degree; technical experience or equivalent.

Responsibilities

• Lead text analytics, speech and social implementations and program enhancements
• Own and manage multi-level client stakeholder relationships, including cross-functional touchpoints
• Design, develop, plan and execute strategic program roadmaps rooted in customer goals
• Develop and manage project plans across teams
• Develop text analytics expertise and act as SME for project team members
• Assist in the development of best practices and tool kits
• Provide constructive product feedback to Medallia Product Management

Skills

Relationship management

Strategic program management

Consulting experience

Account management

Project management

Communication skills

Problem solving

Attention to detail

Independent work

French/German fluency

Education

BA/BS degree

BA/BS with technical experience

Tools

JavaScript

XML

RegEx

Job description

Medallia is seeking a skilled professional to lead text analytics, speech and social implementations within a client-focused team. You will manage relationships across client stakeholders and drive strategic roadmaps aligned with customers' goals.

The role emphasizes developing SME capability, coordinating cross‑functional tasks, and contributing to best practices and product feedback. Strong communication and attention to detail are essential.