Senior Consultant- ServiceNow Architect - Manchester

ZipRecruiter; Manchester; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Senior Consultant - ServiceNow Architect, where you will shape digital transformations for clients. This role focuses on architecting ServiceNow solutions, ensuring alignment with business needs, and guiding integration strategies. Collaborate with top architects and technology experts to deliver cutting-edge solutions that drive business value. With a commitment to diversity and employee wellbeing, the company fosters an inclusive environment where your contributions will make a real difference. Embrace the opportunity to grow professionally while impacting the future of digital technology.

Benefits

Flexible working arrangements

Performance-based bonuses

Mental health support initiatives

Wellbeing apps

Training and certifications

Diversity and inclusion programs

Qualifications

• Experience in architecting ServiceNow solutions across multiple domains.
• Familiarity with Agile, ITIL, or project management frameworks.

Responsibilities

• Define architecture and implementation of ServiceNow solutions.
• Advise clients on best practices and integration strategies.

Skills

ServiceNow ITSM

ServiceNow ITOM

ServiceNow ITBM

Business Process Modelling

Agile Methodologies

ITIL Framework

Scripting for Custom Development

Education

ServiceNow Certified System Administrator

Certified Implementation Specialist

Tools

BPMN

UML

Job description

Job Description

Senior Consultant- ServiceNow Architect - Manchester
Reference Code: 161944-en_GB
Contract Type: Permanent
Communities: Strategy & Transformation

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative, and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client’s challenges of today and tomorrow.

Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLE

The focus of your role, as a ServiceNow Architect, will be two-fold:

1. Support development of large clients’ ServiceNow target architectures and roadmaps
2. Create domain architectures as part of the wider enterprise transformation roadmap

You will:

• Define the architecture, design, and implementation of ServiceNow solutions, ensuring alignment with business needs and strategy
• Have experience in areas such as ServiceNow ITSM, ITOM, ITBM, and other modules, guiding integration and automation strategies, as well as across business architecture and operating model design supported by ServiceNow.
• Advise clients on industry and ServiceNow best practices across products and platform and when to adopt or adapt based on the unique circumstances of this client.
• Support the project team, directing other lead developers and business process consultants and project managers on best practices for development and configuration of workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes, and Security Rules.
• Design MID server architecture and configure to support applications such as Discovery, Orchestration, Service Mapping, Event Management, Operational Intelligence, and Cloud Management.
• Contribute to customers’ business strategies, identifying the best combinations of business and technology solutions to leverage the benefits of ServiceNow applications.
• Champion emerging product and platform features such as NOW Experience, UI Builder, Now Assist, GenAI, encouraging changes to target operating model and strategy as required.

Additionally, you will have opportunities to contribute to the business and your personal growth through activities such as:

• Business Development – Leading/contributing to proposals, RFPs, bids, client pitches, and hosting at events.
• Internal contribution – Campaign development, whitepapers, practice development, and offering development.
• Learning & Development – Training, certifications, and career development activities.

YOUR PROFILE

• Experience in architecting ServiceNow solutions across multiple Service Management domains, achieving benefits through automation, standardization, and improved customer experience.
• ServiceNow Certified System Administrator or Certified Implementation Specialist certification.
• Experience with business process modelling tools and frameworks (e.g., BPMN and UML).
• Familiarity with Agile, ITIL, or project management frameworks.
• Experience in multi-cloud environments and integration strategies.
• Familiarity with scripting for custom development within ServiceNow.

WHAT YOU'LL LOVE ABOUT WORKING HERE

Our Digital Architects shape positive futures and deliver leading-edge digital solutions, combining business value with a consultative approach. Working with top architects and technology experts, you will help clients achieve strategic goals, transforming their 'Digital Core' and harnessing the potential of the 4th Industrial Revolution.

We value growth, professional development, and making a real difference. Our diverse teams work closely with clients across private and public sectors, delivering profitable outcomes.

NEED TO KNOW

At Capgemini, we actively promote diversity and inclusion, offering flexible working arrangements and prioritizing employee wellbeing. We have initiatives like mental health champions and wellbeing apps to support our staff.

We are committed to sustainability and social impact, aiming to reduce our carbon footprint and improve access to digital technology. Recognized as an ethical company, we foster an environment where you can bring your whole self to work.

While roles are based in London, Manchester, or Glasgow, flexibility regarding assignment location is required, as there may be periods of travel.

We offer a competitive remuneration package with flexible benefits tailored to individual needs, along with performance-based bonuses.

ABOUT CAPGEMINI

Capgemini is a global leader in business and technology transformation, with over 55 years of heritage and 340,000 employees across more than 50 countries. We help organizations accelerate their digital and sustainable transition, leveraging expertise in AI, cloud, data, and industry-specific solutions. In 2023, our global revenues were €22.5 billion.