Senior Consultant Risk and Control Partnering - Digital & AI

Nationwide Building Society; Swindon; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Consultant specializing in Risk and Control Partnering within Digital & AI. This role involves collaborating with various stakeholders to ensure effective risk management in digital products and services. You'll leverage your expertise in risk and control management to deliver insightful analyses and support the development of innovative solutions. The position offers a hybrid working model, allowing you to balance office collaboration with the flexibility of home working. Join a forward-thinking team dedicated to creating fair and rewarding financial experiences for customers.

Benefits

Personal Pension Contribution

Paid Volunteering Days

Life Assurance

Salary Sacrifice Benefits

Health and Wellness Access

Performance Related Bonus

Career Development Training

25 Days Holiday

Qualifications

• Deep understanding of product and digital journeys.
• Experience in risk and control management techniques.

Responsibilities

• Partner with stakeholders to manage operational risk events.
• Analyze emerging risks and control effectiveness.

Skills

Risk and Control Management

Stakeholder Engagement

Data Analysis

Communication Skills

Change Management

Education

Bachelor's Degree

Tools

Corporate Risk Management Systems

Job description

Digital Risk & Control is looking for a Senior Consultant - Risk and Control Partnering, Digital & AI to join the team, with a specific emphasis on emerging Digital technology, Generative AI related advancements in the financial services and digital industry.

You’ll be part of a high performing and committed risk team, using your experience to support colleagues working at the forefront of digital communication, working to deliver high quality analysis to help us deliver digital experiences, safely. This will involve working with stakeholders, building & maintaining reports, challenging the status quo and being a voice for customers in the fast-paced world of Digital.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If based in Swindon, you’ll need to attend ad/hoc meetings from time to time in London and vice versa.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

• Partner effectively with COO Digital, AI, Tech and business stakeholders to maintain an awareness of digital industry, corporate and Society 'change activity' which may give rise to operational risk events. Provide risk advice and support the presentation of formal risk assessments / committee papers to promote appropriate risk management and the delivery of fair customer outcomes and good experience for members.
• Working collaboratively with colleagues across the COO Digital, COO AI CoE, COO GRC, Policy partners and across Business risk partners to appropriately; identify, assess, manage, monitor and review all the key risks and controls in the development, delivery and management of digital products and services.
• You’ll need to be prepared to show flexibility and work with momentum. We’re looking for collaborators who can deliver at pace and can listen and absorb quickly, but also someone who is also able to challenge effectively to drive the right outcomes.
• Identify and grow the controls landscape; repurpose and uplift existing controls and guardrails where appropriate for innovation and emerging tech. Monitor and evaluate critical controls and provide insightful reports to executive management.
• Support loss event management, investigation and reporting.
• The ability to navigate an operational risk and control environment collaborating with areas such as security, data and technology, whilst understanding what this means for our members and the delivery of fair outcomes.
• Undertake analysis of horizon risk intelligence, monitor existing risks, assess new emerging risks and control effectiveness using corporate risk management systems to provide insightful reports to executive management.
• Support the production of control declarations and committees in line with Group risk expectations.
• Proactive analysis of KRIs and control/outcomes testing results, working with the business to develop effective actions plans.

About you

You’ll need to be pragmatic, be able to work collaboratively, and be able to adapt to a challenging and changing environment.

As a minimum requirement you’ll have:

• Deep understanding of product and/or digital journeys within your organisation.
• Experience of risk and control management techniques.
• Experience in delivering and supporting the delivery of change.
• Excellent verbal and written communication; you’ll be conversing with senior stakeholders and partner with and advise stakeholders in various domains within Nationwide. You’ll also present and document information and findings as well as contribute to risk assessments and committee papers.
• Be able to demonstrate a data and MI focus; you have working experience analysing data.
• Solid understanding and practical knowledge of the current regulatory environment and developments impacting the financial services sector from a digital and technology perspective. You’ll have some experience working within the tech transformation space.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

‘Banking – but fairer, more rewarding, and for the good of society’

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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