Senior Consultant – Customer Identity & Access Management (CIAM)

JR United Kingdom; Wolverhampton; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company seeks a Senior Consultant in Customer Identity & Access Management (CIAM) based in Wolverhampton. You will guide the architecture and implementation of enterprise-scale CIAM solutions, focusing on SAP Customer Data Cloud, while enhancing customer experiences within digital transformations. Ideal candidates will have significant experience in identity management and a strong technical background.

Qualifications

• 6+ years experience in identity and access management, delivering customer-centric solutions.
• Deep expertise with SAP Customer Data Cloud and CIAM capabilities.
• Knowledge of GDPR, CCPA, and industry data protection frameworks.

Responsibilities

• Architect and lead the implementation of secure CIAM solutions.
• Serve as a consultative partner to business and technology teams.
• Drive integration of CIAM with digital platforms, ensuring interoperability.

Skills

Identity and access management

Customer-centric solutions

Data privacy and compliance

Technical leadership

Stakeholder engagement

Agile working

Education

Professional certifications (SAP CDC, CIAM, CISSP, CISM, ITIL)

Job description

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Senior Consultant – Customer Identity & Access Management (CIAM), wolverhampton

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Client:

Ampstek

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

About the Role:

As a Senior Consultant in Customer Identity & Access Management (CIAM), you will play a strategic and technical leadership role in shaping Roche’s digital customer experience. Positioned within our CIAM Product Line, you will be responsible for guiding the end-to-end architecture, implementation, and evolution of enterprise-scale identity solutions, with a particular focus on SAP Customer Data Cloud (SAP CDC).

This role is ideal for a self-driven expert who thrives at the intersection of technology, business, and user experience—bringing consultative insight, innovation, and governance to a highly visible area of our digital transformation.

Key Responsibilities:

• Architect and lead the implementation of secure, scalable CIAM solutions using SAP CDC, aligned with Roche’s enterprise digital strategy.
• Serve as a consultative partner to business and technology teams, translating business needs into secure, user-friendly identity experiences.
• Drive the strategic integration of CIAM with digital platforms and applications, ensuring interoperability and performance across ecosystems.
• Champion compliance and data privacy by designing solutions that meet global regulatory standards (GDPR, CCPA, etc.) and internal governance requirements.
• Provide technical leadership and mentoring to developers and platform engineers, fostering a high-performing and knowledge-sharing team culture.
• Oversee CIAM operations and continuous improvement, ensuring system reliability, security posture, and proactive incident resolution.
• Engage in cross-functional program planning, contributing to timelines, resource strategies, and stakeholder alignment in an agile delivery environment.
• Stay ahead of emerging technologies and trends in CIAM, identity protocols, and cybersecurity—proactively proposing enhancements to future-proof the platform.

Your Profile:

• 6+ years of experience in identity and access management, with a strong track record in delivering customer-centric solutions.
• Deep hands-on expertise with SAP Customer Data Cloud (Gigya) and associated CIAM capabilities.
• Strong understanding of identity standards and protocols such as SAML, OAuth 2.0, OpenID Connect, and their secure implementation.
• Experience designing and managing privacy-first architectures, with knowledge of GDPR, CCPA, and industry data protection frameworks.
• Proven ability to lead technical initiatives, influence architectural decisions, and collaborate effectively with both technical and business teams.
• Professional certifications (SAP CDC, CIAM, CISSP, CISM, ITIL, etc.) are advantageous.
• Excellent communication and stakeholder engagement skills—able to convey complex ideas in a clear and actionable way.
• Agile working experience (Scrum, SAFe, etc.) and a mindset of continuous learning and adaptability.