Senior Consultant – Customer Identity & Access Management (CIAM)

JR United Kingdom; Stoke-on-Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Senior Consultant in Customer Identity & Access Management (CIAM) to shape digital customer experiences. This strategic role involves implementing scalable CIAM solutions, leading technical initiatives, and ensuring compliance with data privacy standards, focused on enhancing user experience. Candidates should possess substantial experience in identity management, particularly with SAP Customer Data Cloud, alongside excellent communication skills.

Qualifications

• 6+ years of experience in identity and access management.
• Hands-on expertise with SAP Customer Data Cloud.
• Understanding of identity standards and protocols such as SAML, OAuth 2.0.

Responsibilities

• Architect and lead the implementation of CIAM solutions using SAP CDC.
• Champion compliance and data privacy by designing solutions for GDPR.
• Engage in cross-functional program planning.

Skills

Identity and Access Management

SAP Customer Data Cloud

GDPR Knowledge

Leadership

Stakeholder Engagement

Agile Methodologies

Communication

Education

Professional Certifications (SAP CDC, CIAM, CISSP, CISM, ITIL)

Job description

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Senior Consultant – Customer Identity & Access Management (CIAM), Stoke-on-Trent

Client: Ampstek

Location: Stoke-on-Trent, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

About the Role:

As a Senior Consultant in Customer Identity & Access Management (CIAM), you will play a strategic and technical leadership role in shaping Roche’s digital customer experience. Positioned within our CIAM Product Line, you will be responsible for guiding the end-to-end architecture, implementation, and evolution of enterprise-scale identity solutions, with a particular focus on SAP Customer Data Cloud (SAP CDC).

This role is ideal for a self-driven expert who thrives at the intersection of technology, business, and user experience—bringing consultative insight, innovation, and governance to a highly visible area of our digital transformation.

Key Responsibilities:

• Architect and lead the implementation of secure, scalable CIAM solutions using SAP CDC, aligned with Roche’s enterprise digital strategy.
• Serve as a consultative partner to business and technology teams, translating business needs into secure, user-friendly identity experiences.
• Drive the strategic integration of CIAM with digital platforms and applications, ensuring interoperability and performance across ecosystems.
• Champion compliance and data privacy by designing solutions that meet global regulatory standards (GDPR, CCPA, etc.) and internal governance requirements.
• Provide technical leadership and mentoring to developers and platform engineers, fostering a high-performing and knowledge-sharing team culture.
• Oversee CIAM operations and continuous improvement, ensuring system reliability, security posture, and proactive incident resolution.
• Engage in cross-functional program planning, contributing to timelines, resource strategies, and stakeholder alignment in an agile delivery environment.
• Stay ahead of emerging technologies and trends in CIAM, identity protocols, and cybersecurity—proactively proposing enhancements to future-proof the platform.

Your Profile:

• 6+ years of experience in identity and access management, with a strong track record in delivering customer-centric solutions.
• Deep hands-on expertise with SAP Customer Data Cloud (Gigya) and associated CIAM capabilities.
• Strong understanding of identity standards and protocols such as SAML, OAuth 2.0, OpenID Connect, and their secure implementation.
• Experience designing and managing privacy-first architectures, with knowledge of GDPR, CCPA, and industry data protection frameworks.
• Proven ability to lead technical initiatives, influence architectural decisions, and collaborate effectively with both technical and business teams.
• Professional certifications (SAP CDC, CIAM, CISSP, CISM, ITIL, etc.) are advantageous.
• Excellent communication and stakeholder engagement skills—able to convey complex ideas in a clear and actionable way.
• Agile working experience (Scrum, SAFe, etc.) and a mindset of continuous learning and adaptability.