Senior Consultant, Creative Operations

Icpnet; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in Content Operations is seeking a Senior Consultant for its Creative Operations Center of Excellence in London. This role involves optimizing workflows and advising on creative operating models while collaborating with internal teams. The ideal candidate will have a strong background in creative operations and consulting, with a passion for driving transformation and building client relationships.

Benefits

Hybrid working

Generous paid time off

Mental health support

Robust savings plan

Qualifications

• Experience in creative operations, marketing ops, or transformation consulting.
• Workfront certification required; Fusion experience is a plus.
• Deep expertise in workflow strategy and content operations.

Responsibilities

• Deliver consultancy across projects focused on upstream creative operations.
• Lead the design and delivery of operating models and workflow strategies.
• Act as an internal advisor and peer reviewer for colleagues.

Skills

Creative operations

Workflow strategy

Consulting capabilities

Client relationship management

Mentoring

Education

Bachelor’s degree or equivalent experience

Tools

Workfront

Wrike

Asana

Job description

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.

With offices in Atlanta, London, Mexico City, Mumbai , and Shanghai , we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

About the Role

We’re looking for a Senior Consultant to join our growing Creative Operations Center of Excellence within the Strategy & Consulting Practice. This role is focused on upstream creative operations—working with internal brand, design and marketing teams to define how work flows, how teams collaborate, and how platforms enable scalable, efficient, and insight-driven ways of working.

You’ll be a trusted strategic advisor, shaping creative operating models, optimizing workflows, and leading high-impact client engagements. You’ll bring deep understanding of in-house creative teams and the processes that support concepting, design, and delivery—building systems that avoid bottlenecks and burnout.

This UK-based role reports to the Global Lead of the Creative Operations COE.

Key Responsibilities:

• Deliver consultancy across billable and non-billable projects focused on upstream creative operations.
• Lead the design and delivery of operating models, workflow strategy, delivery processes, and platform configurations (ex: Workfront, Wrike, Screendragon, Asana).
• Combine deep subject matter expertise with broader consulting capabilities to shape end-to-end solutions.
• Act as an internal advisor and peer reviewer for Strategy & Consulting (S&C) colleagues, and a subject matter resource for client partners. Stay ahead of trends in creative process innovation, including automation, AI, and integration with Studio Ops and Content Studio teams.
• Help build client relationships, expanding ICP’s network and ensuring alignment with decision-makers and budget holders.
• Mentoring, coaching and professional development support for practice members

Best Practices, Industry Analysis and Thought Leadership

• Contribute to development of COE playbooks, templates, and strategic frameworks.
• Collaborate with the S&C team to produce domain-specific industry insights and best practices.
• Drive thought leadership by identifying trends, surfacing continuous improvement opportunities, and aligning creative operations with related ecosystems (e.g., production, DAM, automation).

Hard and Soft Skills:

Hard Skills

• Deliver consultancy across billable and non-billable projects focused on upstream creative operations
• Lead the design and delivery of operating models, workflow strategy, delivery processes, and platform configurations (ex: Workfront, Wrike, Screendragon, Asana).
• Combine deep subject matter expertise with broader consulting capabilities to shape end-to-end solutions.
• Act as an internal advisor and peer reviewer for Strategy & Consulting (S&C) colleagues, and a subject matter resource for client partners.
• Stay ahead of trends in creative process innovation, including automation, AI, and integration with Studio Ops and Content Studio teams.
• Help build client relationships, expanding ICP’s network and ensuring alignment with decision-makers and budget holders.
• Mentoring, coaching and professional development support for practice members
• Partner with clients, vendors, and global internal teams to drive creative operations transformation.
• Work cross-functionally with ICP colleagues—including client partners, solution leads, and COE teammates—to deliver seamless, aligned solutions.

Client Facing Engagements:

• Lead strategic engagements related to creative operations transformation.
• Confidently manage senior client stakeholders, guiding them through complexity with clarity and authority.

What You’ll Have:

• Bachelor’s degree or equivalent experience in creative operations, marketing ops, or transformation consulting.
• In-house, or consulting environments with direct creative operations focus.
• Workfront certification required; Fusion experience is a plus.
• Deep expertise in workflow strategy, content operations, and platform implementation.
• Experience working with large, global clients across distributed stakeholder networks.
• Ability to communicate clearly with senior stakeholders and simplify complex challenges.
• Proven ability to lead projects, guide cross-functional teams, and contribute to consulting growth.
• A mindset that blends creativity and operational rigor.
• A passion for great creative work—and the systems that make it possible.

At ICP we are committed to creating an inclusive culture that is grounded in our core values and how we provide

top class service to our clients and how we show up and support each other within our communities. We celebrate

different backgrounds, experiences, and perspectives—encouraging everyone to bring their authentic selves to

work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions.

For these reasons and more ICP is a proud equal employment opportunity employer. We welcome everyone

regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are

dedicated to providing an inclusive, open, and diverse work environment.