Senior Configuration Analyst

JR United Kingdom; Cardiff; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading technology group in the financial services sector seeks a Senior Configuration Analyst in Cardiff to manage CMDB and CSDM maturity. The role involves working closely with product owners and service leads to drive discovery, service mapping, and data quality, ensuring reliable data for Operations, Security Operations, and Finance teams.

Qualifications

• Deep ServiceNow CMDB/CSDM delivery track record in Discovery and Service Mapping.
• Solid grasp of ITIL v3/4 and SACM governance.
• Broad infrastructure insight across servers, networks, databases.

Responsibilities

• Shape and maintain a healthy CMDB, mapping CIs to the latest CSDM standard.
• Drive Discovery and Service Mapping across on-prem and cloud estates.
• Lead remote workshops and translate requirements into clear blueprints.

Skills

ServiceNow CMDB/CSDM

ITIL v3/4

Infrastructure insight

Communication

Job description

Social network you want to login/join with:

Senior Configuration Analyst, Cardiff (Grangetown)

Client:

Location:

Cardiff (Grangetown), United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Contract ServiceNow CMDB Analyst

You’ll own CMDB and CSDM maturity for a fast-moving technology group in the financial services sector. Working with product owners and service leads, you’ll run discovery, service mapping, and portfolio management that unlocks reliable data for Ops, SecOps, and Finance.

Responsibilities:

• Shape and maintain a healthy CMDB, mapping CIs to the latest CSDM standard.
• Drive Discovery and Service Mapping across on-prem and cloud estates.
• Lead remote workshops, translate requirements into clear blueprints.
• Set data-quality rules, monitor CMDB health, resolve source conflicts.
• Coach delivery squads during sprints, sharing ServiceNow best practices.

Qualifications:

• Deep ServiceNow CMDB/CSDM delivery track record (Discovery, Service Mapping, APM, SPM).
• Solid grasp of ITIL v3/4 and SACM governance.
• Broad infrastructure insight – servers, networks, load balancers, databases.
• Confident communicator with senior tech and non-tech stakeholders.

If you’re interested, apply now or reach out to [emailprotected] for more information.