Senior Concierge - Eco-Luxury Guest Experience Lead

Starwood Hotels & Resorts Worldwide, Inc.; Greater London; Híbrido; GBP 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Designed by Nature work environment

Free healthy meals on duty

Employee assistance program

Spa and F&B discounts

Descripción de la vacante

Starwood Hotels & Resorts Worldwide, Inc. in London’s Mayfair seeks a Senior Concierge for 1 Hotel Mayfair to deliver bespoke, eco-luxury guest experiences. You will anticipate and fulfill discerning guest needs with warmth, professionalism and meticulous attention to detail.

You will collaborate with the Chief Concierge and departments to ensure a seamless guest journey, uphold sustainability values, and maintain elevated service standards.

Formación

• Minimum 3–5 years in luxury hospitality, concierge or guest relations.
• London market experience preferred.
• Membership with Les Clefs d’Or is highly desirable or actively pursued.

Responsabilidades

• Greet guests with warmth and genuine hospitality; act as a knowledgeable first contact.
• Provide tailored dining, transport, theatre, shopping, tours and local attraction arrangements.
• Coordinate with Front Office, Housekeeping and F&B to ensure seamless service.
• Lead and support junior team members; briefings and guest notes maintained.

Conocimientos

Luxury hospitality

London knowledge

Les Clefs d’Or (desirable)

Multilingual

VIP guest relations

Tech-savvy (PMS/CRMs)

Herramientas

Opera

ALICE

Salesforce

Microsoft Office

Descripción del empleo

Starwood Hotels & Resorts Worldwide, Inc. in London’s Mayfair seeks a Senior Concierge for 1 Hotel Mayfair to deliver bespoke, eco-luxury guest experiences. You will anticipate and fulfill discerning guest needs with warmth, professionalism and meticulous attention to detail.

You will collaborate with the Chief Concierge and departments to ensure a seamless guest journey, uphold sustainability values, and maintain elevated service standards.