Senior Complex Claims Handler

NHBC; London; On-site; GBP 55,000 - 71,000; Full time

Job summary

An established industry player is seeking a dedicated claims manager to oversee home warranty claims. This role involves proactive management of complex cases, ensuring adherence to regulatory requirements, and presenting recommendations to senior management. With a commitment to raising standards in housebuilding, this organization offers a dynamic work environment that values flexibility and personal development. Join a team that champions inclusivity and supports your career growth through training and professional qualifications. If you are driven and passionate about making a difference, this opportunity is for you.

Benefits

27 days annual leave

Generous pension scheme

Life Assurance (x4 salary)

Subsidised private medical insurance

Cycle to Work scheme

Employee discounts platform

24/7 employee assistance programme

2 days volunteer leave

Equalised parental leave

Payroll Giving

Qualifications

• Extensive experience in claims management within construction claims.
• Expert communicator with strong problem-solving skills.

Responsibilities

• Manage home warranty claims for positive outcomes for policyholders.
• Assess complex case files and determine validity against policy coverage.

Skills

Claims Management

Problem-Solving

Communication Skills

Lateral Thinking

Knowledge of FCA Requirements

Job description

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Overview

Salary: £55,000 - £71,000 depending on experience + £7,500 London weighting + up to 10% discretionary bonus.

Working hours: Monday - Friday 9 am - 5 pm.

Working Location: London (3 days at office location)

Employment Type: Permanent

Closing Date: 31st January 2025

What we offer:

• 27 days annual leave (plus bank holidays) and a holiday purchase scheme
• Generous pension scheme, with an employer contribution of up to 10.5%
• Life Assurance (x4 salary)
• Subsidised private medical insurance
• Cycle to Work scheme
• Employee discounts platform, including gym discounts
• 24/7 employee assistance programme supporting your mental wellbeing
• 2 days volunteer leave
• Equalised maternity, paternity, adoption leave and pay for all new parents
• Payroll Giving, this allows you to make donations to your chosen charity through monthly pay deductions

Responsibilities

What you'll be doing

• Proactively manage home warranty claims to deliver good outcomes for policyholders and successful conclusions for NHBC.
• Assessment and analysis of large/complex case files to establish factual information, such as policy cover, third-party involvement, securities, and recovery options.
• Determine validity against policy coverage on large/complex cases and have ownership to the point of completion.
• Develop and present validity recommendations to senior colleagues (up to executive level).
• Define project plans with key milestones and duration and deliver to that, keeping it under regular review and updated as necessary.
• Ensure understanding and adherence to all regulatory requirements (including Consumer Duty) and internal policies, procedures and governances.
• Identify and manage the risks involved in running our business (appropriate to the role) and in line with NHBC policies and procedures.

The ideal candidate will have

• Extensive knowledge and experience of claims management within construction claims.
• Experience in handling high-value buildings or construction claims.
• A good knowledge of FCA requirements and insurance legislation.
• Self-motivated and able to demonstrate good lateral thinking and problem-solving skills.
• Will be an expert communicator (written and verbal) and be able to lead by positively influencing others to achieve results.

Qualifications

Why you should join us

At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to raise standards in housebuilding and protect homeowners.

We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.

We encourage our colleagues to work flexibly. We don't promise we can offer you exactly what you want, but we are always happy to talk flexible working.

Your future with us

We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you're ambitious, driven and hard-working you will succeed with us. We'll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.

Our inclusive culture

We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination. We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.

If you need any adjustments or additional support with your application, please let us know at [e-mail]