Senior Complex Claims Adjuster

IPS Group Ltd; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Complex Claims Adjuster to join their dynamic team in London. This role offers the chance to manage high-value SME property claims, including fire and storm damage, while working closely with key broker partners. You'll play a crucial role in driving efficient claim resolutions and supporting training initiatives within a newly restructured team. With a hybrid working model, you can enjoy flexibility while contributing to an impactful and collaborative environment. If you have a passion for complex claims and stakeholder management, this opportunity is perfect for you.

Benefits

Structured Career Path

Training and Development Opportunities

Hybrid Working Model

Qualifications

• Strong experience in managing high-value SME property claims.
• Familiarity with delegated authority models and working with external adjusters.

Responsibilities

• Manage a portfolio of SME property claims, including fire and theft.
• Conduct coverage analysis and liability assessments for efficient claim resolutions.

Skills

Complex Property Claims Management

Coverage Analysis

Liability Assessments

Stakeholder Communication

Risk Mitigation

Job description

Senior Complex Claims Adjuster – SME Property Location: London / Croydon (Hybrid Working)

Are you an experienced Complex Claims Adjuster with a passion for managing high-value SME property claims? This is an exciting opportunity to join a growing team, handling technical and complex property claims while making a real impact.
The Role

• Manage a portfolio of SME property claims (up to £200k), including fire, theft, escape of water, storm damage, business interruption, and subsidence.
• Conduct coverage analysis, liability assessments, and quantum evaluations to drive efficient claim resolutions.
• Work with external adjusters on larger claims, with potential for site visits.
• Act as a technical referral point for the team and support training initiatives.
• Ensure adherence to best practice procedures and contribute to continuous improvement initiatives.

What’s in It for You?

• Join a newly restructured team focusing on SME property risks across sectors like hospitality, healthcare, and retail.
• Work with key broker partners and schemes including Simply Business, Pen, Towergate, and Morgan Richardson.
• Benefit from a structured career path, training, and development opportunities.
• Hybrid working model – three days in the office, with flexibility across Croydon and Fenchurch Street.

What We’re Looking For

• Strong experience in complex property claims, particularly within the SME market.
• Familiarity with delegated authority models and working with external adjusters.
• A keen eye for risk mitigation, cost control, and technical excellence.
• Excellent communication skills, with the ability to manage stakeholder relationships.

Interested? Apply now or get in touch for a confidential discussion.