Senior Complaints Investigator - Patient Experience

University Hospitals of Derby and Burton NHS Foundation Trust; Long Eaton; Vor Ort; GBP 45.000 - 60.000; Vollzeit

Zusammenfassung

University Hospitals of Derby and Burton NHS Foundation Trust seeks an experienced Complaints Investigator to join the Patient Experience and Insight team. You will lead formal investigations, collaborate across divisions, and ensure learning is captured to drive compassionate, transparent service improvement.

You will oversee evidence collection, determine what happened, and provide balanced findings with clear recommendations, while maintaining timely updates to complainants and stakeholders.

Qualifikationen

• Experience leading formal complaint investigations.
• Ability to obtain, organise and critically appraise records and correspondence.

Aufgaben

• Lead a portfolio of formal complaint investigations from initial review to final draft response.
• Maintain compassionate, transparent communications with complainants and colleagues.
• Identify learning, escalate safety or governance concerns, and provide timely updates.

Jobbeschreibung

University Hospitals of Derby and Burton NHS Foundation Trust seeks an experienced Complaints Investigator to join the Patient Experience and Insight team. You will lead formal investigations, collaborate across divisions, and ensure learning is captured to drive compassionate, transparent service improvement.

You will oversee evidence collection, determine what happened, and provide balanced findings with clear recommendations, while maintaining timely updates to complainants and stakeholders.