Senior Complaints Investigator & Patient Experience Lead

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; Vor Ort; GBP 55.000 - 70.000; Vollzeit

Benefits dieser Stelle

Development opportunities

Ongoing support from recruitment to on

Staff benefits: Employee assistance, 1

Zusammenfassung

University Hospitals of Derby and Burton NHS Foundation Trust is seeking an experienced Complaints Investigating Officer to lead and manage formal investigations within the Patient Experience and Insight team. The role emphasizes compassionate, transparent handling of complaints, ensuring regulatory compliance and timely communications with complainants.

You will establish investigation scope, gather evidence, and develop action plans while ensuring learning is captured for service improvement

Qualifikationen

• Demonstrated leadership and people management skills.
• Excellent communication and stakeholder management abilities.
• Knowledge of complaints handling and regulatory requirements.

Aufgaben

• Lead a portfolio of formal complaint investigations from review to final response.
• Obtain, organise and critically appraise records, statements and evidence.
• Maintain compassionate, timely, and transparent communication with complainants.
• Analyse complex evidence, identify gaps, and formulate balanced findings and recommendations.
• Develop proportionate action plans and ensure learning is recorded and shared.

Jobbeschreibung

University Hospitals of Derby and Burton NHS Foundation Trust is seeking an experienced Complaints Investigating Officer to lead and manage formal investigations within the Patient Experience and Insight team. The role emphasizes compassionate, transparent handling of complaints, ensuring regulatory compliance and timely communications with complainants.

You will establish investigation scope, gather evidence, and develop action plans while ensuring learning is captured for service improvement