Senior Community Manager (FTC)

DEPT®; Greater London; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Flexible hybrid working (3 days in the

Early Finish Fridays

26 days holiday + Bank Holidays

Private Medical Insurance/Cash Plan

Cycle to Work Scheme

EV Car Scheme

Job summary

DEPT® is embedded within eBay, delivering culture-driven social storytelling and community management. You will manage day-to-day engagement, publish content, and respond to conversations across our UK social channels.

The role requires a culture-focused, customer-obsessed writer who thrives in a fast-paced environment. You’ll work with Social, PR, Customer Service and agency partners to evolve the eBay brand, turn insights into action, and drive authentic engagement across platforms such as

Qualifications

• Experience managing social communities for a major brand or agency.
• Hands-on experience across Instagram, TikTok, YouTube, Facebook, Pinterest, Reddit and emerging platforms.
• Exceptional copywriting skills and the ability to adapt tone of voice across channels.
• Experience creating platform-native social content, particularly in TikTok.

Responsibilities

• Be the voice of eBay across our organic social channels—present, authentic and human.
• Monitor conversations, mentions and audience sentiment across social platforms.
• Write timely, engaging responses that build relationships and foster community.
• Proactively engage with creators, sellers, communities and relevant third parties.
• Identify opportunities to spark conversation and increase community participation.
• Schedule/Publish approved organic content across UK social channels.
• Develop reactive social content in response to cultural moments, PR activity and trends.
• Track emerging trends, audience conversations and sentiment.
• Moderate conversations, remove spam, and protect brand reputation.

Skills

Social media management

Copywriting

Community engagement

Stakeholder management

Trend analysis

Tools

Social publishing tools

Listening & moderation tools

Analytics tools

Job description

This is a fixed term contract until 31st December 2026 initially, with likelihood of extension.

This role is part of our eBay Inhouse team, where you will be employed by DEPT® but embedded within eBay.

Job Purpose

At eBay, what happens in culture is often reflected in what people are buying and selling. As a cultural barometer, we have a unique opportunity to use social media to connect with communities in relevant, authentic and meaningful ways. We're looking for a culture-obsessed Social Community Manager to help make eBay a brand people want to engage with, talk about and champion. You'll combine best-in-class community management with proactive social storytelling, ensuring eBay has an active, engaging presence across our organic social channels. You'll be responsible for managing day-to-day community engagement, publishing content, identifying reactive opportunities, monitoring social conversations and creating platform-native content that keeps eBay relevant within culture. Working closely with Social, PR, Customer Service and agency partners, you'll turn social insights into meaningful engagement whilst protecting and evolving the eBay brand. The ideal candidate is customer-obsessed, culturally curious, an exceptional copywriter and thrives in a fast-paced social environment where trends move quickly and opportunities appear every day.

What you’ll do:

• Be the voice of eBay across our organic social channels—present, authentic and human.
• Monitor conversations, mentions and audience sentiment across social platforms.
• Write timely, engaging responses that build relationships and foster community.
• Proactively engage with creators, sellers, communities and relevant third parties.
• Identify opportunities to spark conversation and increase community participation.
• Schedule/Publish approved organic content across eBay UK and eBay Live UK social channels.
• Develop reactive social content in response to cultural moments, PR activity, breaking news and trending conversations.
• Track emerging trends, audience conversations and community sentiment.
• Identify reactive opportunities, creator partnerships and user-generated content opportunities.
• Bring social trends, platform updates and cultural insights into regular team planning and newsroom sessions.
• Produce regular community and sentiment reporting with actionable recommendations.
• Moderate community conversations in line with agreed guidelines.
• Remove spam, bot activity and harmful content.
• Escalate reputational risks, sensitive conversations and customer issues where appropriate.
• Maintain eBay's tone of voice and brand standards across every interaction.
• Work closely with Social, PR, Customer Service and agency partners to ensure consistent messaging and appropriate escalations.
• Build strong relationships with internal stakeholders to identify opportunities for social-first storytelling.
• Contribute ideas that improve creative development, community engagement and social performance.

What you bring:

• Experience managing social communities for a major brand or agency.
• Hands-on experience across Instagram, TikTok, YouTube, Facebook, Pinterest, Reddit and emerging platforms.
• Exceptional copywriting skills and the ability to adapt tone of voice across channels.
• Experience creating platform-native social content, particularly in TikTok.
• Strong understanding of internet culture, trends, memes, creators and online communities.
• Experience using social publishing, listening and community management tools.
• Excellent judgement when managing sensitive conversations and protecting brand reputation.
• Strong analytical skills with the ability to translate community conversations into actionable insights.
• Excellent communication and stakeholder management skills.
• Strong organisation with the ability to manage multiple priorities and respond quickly to emerging opportunities.
• A collaborative mindset with a proactive, creative approach to problem solving.
• Passion for social media, culture and creating engaging customer experiences.

We offer:

• A flexible hybrid working policy to enjoy the best of both worlds (3 days in office).
• Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays.
• 26 days paid holiday, plus UK Bank Holidays.
• Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.
• Company Pension Scheme.
• Access to a Private Medical Insurance or Cash Plan scheme.
• Season Ticket Loan, interest-free Season Ticket Loans to help spread the cost of travel.
• Cycle to Work Scheme, save money on a new bike and equipment.
• EV Car Scheme, access to an electric vehicle via a salary sacrifice arrangement.
• Enhanced family-friendly policies to support parents.
• Workplace Nursery Scheme, save on childcare by paying for nursery fees through a tax-efficient salary sacrifice scheme.
• DEPT® Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Learning and Development, continuous growth opportunities through internal training, and \"inspirational talks” guest speakers.
• Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®.
• A Certified BCorp Agency and is multi-award winning “Agency of the Year”.
• Awesome clients. Whether big or small, local or global, at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects.

Why DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

Diversity, Equity & Inclusion

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.