Senior Community & Growth Marketer (Hybrid/Remote)

TripAdvisor, Inc.; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Remote-friendly collaboration

Flexible schedule

Tuition assistance

Travel discounts

Job summary

Tripadvisor, Inc. seeks a Senior Customer & Community Marketer to lead customer success, engagement, and referrals across our supplier network. You will roll out scalable community programs and collaborate with Content, Partnerships, Product, and Growth Marketing to drive growth.

You will manage educational programs, webinars, newsletters, and social content while mentoring junior colleagues and shaping cross‑brand initiatives. London or Oxford hybrid role with flexible remote options.

Qualifications

• A minimum of 5 years of experience in community/customer marketing or a related field.
• Proven track record of building and nurturing online communities.
• Strong practical experience managing and executing campaigns through customer communication platforms such as Intercom and ActiveCampaign.
• Possesses AI native thinking to innovate and optimise how we interact with and empower our operator community.
• You don’t just track basic metrics; you analyse trends to propose data‑driven solutions and continuously improve recurring engagement activities.
• Comfortable speaking in‑person and online to large audiences.
• Excellent project management and organisational skills, with the ability to seamlessly balance responsibilities.
• Can effectively prioritise tasks and adjust strategies based on community feedback and needs.You are comfortable sharing complex insights with senior stakeholders and enjoy mentoring junior colleagues.
• Proactively identifies challenges, improves processes, and challenges the status quo.
• A keen interest and passion for travel, technology, and empowering tour and activity operators.

Responsibilities

• Build & Execute the Community Strategy across spaces for operators.
• Drive community-building efforts and content for the supplier network.
• Lead the Referral Program with PMM to boost brand/product affinity.
• Own customer communication channels via Intercom and ActiveCampaign.
• Scale reactivation campaigns using data-driven insights to improve retention.
• Develop brand engagement strategies and social content for channels.
• Collaborate across Content, Partnerships and Sales; mentor junior team members.

Skills

Community marketing

Customer marketing

Campaign management

Analytics

Public speaking

Tools

Intercom

ActiveCampaign

Job description

Tripadvisor, Inc. seeks a Senior Customer & Community Marketer to lead customer success, engagement, and referrals across our supplier network. You will roll out scalable community programs and collaborate with Content, Partnerships, Product, and Growth Marketing to drive growth.

You will manage educational programs, webinars, newsletters, and social content while mentoring junior colleagues and shaping cross‑brand initiatives. London or Oxford hybrid role with flexible remote options.