Senior Communications Lead, Global Payments Solutions

HSBC Group; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

HSBC is seeking an experienced Senior Communications Manager for Global Payments Solutions (GPS) to lead integrated communications strategy, protect our reputation, and engage clients, colleagues and leadership.

You will partner with the Global Head of GPS to shape messages, deliver campaigns, measure impact and drive change across Communications.

This role requires senior stakeholder management, executive storytelling and deep knowledge of financial services communications.

Responsibilities

• Own the development and activation of an integrated GPS communications strategy aligned to strategic priorities and growth plans
• Partner with the Global Head of GPS as a strategic communications advisor and primary communications business partner
• Develop and implement integrated communications plans and activities that support business strategy, priorities and growth plans
• Create communications narratives and key messages, including for emerging themes shaping the payments industry
• Deliver content and campaigns for GPS, including collateral and measurement of impact
• Influence stakeholders through expert counsel on strategic communications and coach on delivery and storytelling
• Partner with CIB Media Relations, CIB Marketing and Group Communications to plan and deliver joined-up communications programmes
• Provide change communications support for strategic business programmes to strengthen connectivity within GPS and collaboration across Communications teams Demonstrate a proven track record of developing, managing and implementing integrated communications plans and translating these into practical delivery programmes
• Apply strong stakeholder management skills, including working confidently and effectively with senior executives
• Use best-practice measurement and insight to inform activity and maintain focus on business outcomes
• Show the ability to understand business issues and devise communication solutions that deliver results, constructing fresh approaches where appropriate
• Bring experience working in complex environments, prioritising and reconciling competing demands and resolving issues quickly
• Demonstrate strong interpersonal, strategic planning and project management skills across multiple priorities
• Evidence excellent verbal and written communication skills alongside up-to-date knowledge of communication trends and best practice
• Bring knowledge or experience of corporate and institutional banking and transaction banking alongside broad knowledge of the financial services industry and global marketplace Being open to different points of view is important for our business and the communities we serve.

Job description

HSBC is seeking an experienced Senior Communications Manager for Global Payments Solutions (GPS) to lead integrated communications strategy, protect our reputation, and engage clients, colleagues and leadership.

You will partner with the Global Head of GPS to shape messages, deliver campaigns, measure impact and drive change across Communications.

This role requires senior stakeholder management, executive storytelling and deep knowledge of financial services communications.