Senior Communications Content Manager (Hybrid, AI-Enabled)

OLIVER - North America; Sheffield; Vor Ort; GBP 35.000 - 52.000; Vollzeit

Zusammenfassung

OLIVER, a part of The Brandtech Group, is seeking an Assistant Communications Content Manager in Sheffield to own end‑to‑end content development for customer communications across email, letters, SMS and digital messaging. You will shape briefs, write and edit copy, manage approvals and maintain audit trails.

In this mid‑senior role you’ll influence content strategy, ensure governance and regulatory compliance, and partner with product, proposition and service teams to link communications to the

Qualifikationen

• Experience in communications, marketing, CRM, digital or customer servicing, creating, updating or governing customer‑facing content to a high standard.
• Strong writing and editing skills; you produce clear, concise, customer-friendly copy and adapt tone, structure and calls to action for different owned channels.
• Familiarity with governance, regulatory or risk frameworks in a regulated environment — financial services experience is an advantage.
• Gen AI proficiency to enhance output quality and efficiency.

Aufgaben

• Create and improve customer communications across email, letters, SMS and digital messaging — producing clear, accurate, well‑structured copy that reflects Client’s brand standards and best‑practice principles.
• Shape briefs from the outset, working with stakeholders and squads to agree the right communication approach, balancing customer needs, channel capabilities and delivery timescales.
• Manage the end‑to‑end content development process — from brief to approval — ensuring all communications meet governance, regulatory, risk and assurance requirements, with complete records and approvals in place.
• Apply Consumer Duty principles to every piece of content, making sure communications are fair, accessible and explicit about what customers need to do next.
• Identify opportunities to simplify content, reduce avoidable communications and make better use of digital channels, while maintaining or improving customer outcomes.
• Partner with product, proposition and service teams to connect communications to the wider customer journey and Client’s strategic priorities.
• Use internal insight and external market knowledge to improve communication effectiveness and identify opportunities to innovate.
• Contribute to planning, prioritisation, delivery and continuous improvement as part of a multidisciplinary, cross‑functional squad.
• Build trusted relationships with internal stakeholders, agencies and suppliers to support clear accountability and high‑quality delivery.
• Champion high standards within the Centre of Excellence — share knowledge, embed consistent ways of working and help raise practice across teams.

Kenntnisse

Strong writing and editing

Stakeholder management

Customer-centric content

Attention to detail

Governance and risk awareness

Tools

Gen AI tools

AI workflow automation

Jobbeschreibung

OLIVER, a part of The Brandtech Group, is seeking an Assistant Communications Content Manager in Sheffield to own end‑to‑end content development for customer communications across email, letters, SMS and digital messaging. You will shape briefs, write and edit copy, manage approvals and maintain audit trails.

In this mid‑senior role you’ll influence content strategy, ensure governance and regulatory compliance, and partner with product, proposition and service teams to link communications to the