Senior Commercial Manager

Booking.com; Manchester; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

Product discounts

Job summary

Booking.com is seeking a Senior Commercial Manager – Attractions to set and execute the commercial strategy for high-value accounts and new partner acquisition across the Attractions portfolio. You will build and lead a team of commercial managers, providing coaching and strategic guidance while aligning with cross-functional partners.

This leadership role requires strong stakeholder management, data-driven decision making, and a proven track record in negotiation and pricing strategy within the

Qualifications

• 8+ years in Account Management or New Business roles, with 5+ years in a managerial capacity.
• Strong track record with senior stakeholders and cross-functional influence.
• Experience in Attractions & Experiences is strongly preferred.
• Fluent English and excellent commercial acumen.

Responsibilities

• Build and execute a market intelligence- and data-driven commercial strategy for strategic accounts and new partner acquisition.
• Lead, coach, and inspire a high-performing team, overseeing talent development and account strategies.
• Ensure compliant operating models across internal and external stakeholders.
• Oversee trading reporting to Senior Management and drive actions to improve portfolio performance.
• Represent Booking.com in partner visits, QBRs, and industry events to strengthen regional relationships.
• Collaborate with Product, Tech, Marketing, Finance, Ops, and Insights to hit targets and OKRs.

Skills

Account Management

New Business

Stakeholder management

Commercial negotiation

Data analytics

AI in ops

Pricing strategy

CRM tools

Tools

CRM tools

Job description

About Us:

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Description:

As Senior Commercial Manager – Attractions, you will set and execute the commercial strategy for high-value strategic accounts and new partner acquisition across the Attractions portfolio. You will build and lead a high-performing team of commercial managers, providing direct line management, coaching, and strategic steering whilst collaborating closely with the wider Attractions team and our external partners. Operating as a senior leader and role model across the business, you will influence cross-functionally to ensure commercial goals are well understood and prioritized by key stakeholders.

Key Job Responsibilities and Duties:

• Build and execute a market intelligence- and data-driven commercial strategy to deliver results for strategic accounts and new partner acquisition.
• Lead, coach, and inspire a high-performing team, overseeing talent development and driving stretching account strategies.
• Ensure proper internal and external operating models are in place to meet compliance, ethics, and performance standards.
• Oversee commercial trading reporting to Senior Management and drive high-impact actions to improve overall portfolio performance.
• Represent Booking.com in partner visits, quarterly business reviews, and industry events to build strong regional tourism relationships.
• Collaborate cross-functionally with Product, Tech, Marketing, Finance, Ops, and Insights teams to achieve organizational targets and OKRs.

Qualifications & Skills:

• 8+ years of experience in Account Management or New Business roles, with 5+ years in a Manager role leading account management or business development teams.
• Background in the Attractions & Experiences industry is strongly preferred.
• Exceptional senior stakeholder management and commercial negotiation skills with a proven track record of cross-functional influence.
• Strong commercial acumen and analytical capabilities, with the ability to turn complex data into strategic insights.
• Solution-oriented, self-directed leader who drives a high-performance culture.
• AI-first mindset with demonstrable experience using AI to drive efficiencies within commercial operations.
• Strong experience in setting pricing strategies & driving tactical improvements
• Experience in ownership & rolling out CRM tools
• Professional fluency in English.

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country).
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit.

Inclusion at Booking.com:

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.