Senior Commercial Healthcare Manager

JR United Kingdom; Woking; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading organization in optical care is seeking a Senior Commercial Healthcare Manager in Milton Keynes. This role involves managing team performance, ensuring operational efficiency, and promoting laser surgery services. The successful applicant will bring a wealth of managerial experience, a passion for customer service, and excellent communication skills to a rewarding and fulfilling position.

Benefits

Free or discounted optical products and procedures

Modern working environment with superb technological support

Qualifications

• Strong management experience within a high-end retail or optical setting.
• Excellent communication and presentation skills.

Responsibilities

• Manage the performance and development of the healthcare team.
• Drive daily operational efficiency and customer satisfaction.
• Recruit, induct, coach, and support team members.

Skills

Customer Service

Leadership

Communication

Team Development

Job description

Job Title: Senior Commercial Healthcare Manager

Location: Milton Keynes

Hours: 40 hours per week

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes, and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens, and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week, and it’s a privilege to transform the lives of so many.

The Optical Express team works together, collectively and consistently striving for excellence. We support each other, respect each other, and are committed to a culture of care, trust, and integrity.

The culture extends to our local communities through our range of charitable and environmental projects. We focus on doing what is right for our patients, colleagues, local communities, and our planet.

If you’re looking to work for a market leader, then read on as we are seeking a Senior Commercial Healthcare Manager to work in our Milton Keynes hospital, where you’ll have responsibility for managing the performance and development of the team.

Key Responsibilities

• You will be customer-facing and help drive performance for the practice.
• You’ll be responsible for the daily operational efficiency of the practice.
• A key part of your role will be developing the team and promoting the benefits of laser surgery to patients.
• You may come from a retail background where world-class customer service comes naturally to you.
• You will have strong management experience within a high-end retail or optical setting.
• You’ll be adept at delivering great results through your passion for people and by working closely with team members to develop them through performance management.
• Possess excellent communication and presentation skills, be articulate, motivated to achieve, and eager to learn and progress within Optical Express.

Day to day

• Manage resources effectively to meet customer demands.
• Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness, showcasing the professional image of Optical Express.
• Help recruit, induct, coach, and support your team to ensure all members meet acceptable levels of knowledge and competence.
• Influence and advise potential patients on the most suitable and appropriate solutions for their needs.

What’s in it for you?

• Free or discounted optical products and procedures.
• Modern working environment with superb technological support.

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organization where you can grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.