Senior Commercial Healthcare Manager

JR United Kingdom; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

JR United Kingdom seeks a Senior Commercial Healthcare Manager for Optical Express in Milton Keynes. The role focuses on managing team performance, ensuring operational efficiency, and promoting laser surgery to patients. Ideal candidates will have strong retail management experience and excel in customer service within a healthcare context.

Benefits

Free or discounted optical products and procedures

Modern working environment with superb technological support

Qualifications

• Strong management experience in high-end retail or optical settings.
• Ability to drive team performance.
• Excellent communication and presentation skills.

Responsibilities

• Manage performance and development of the team.
• Drive daily operational efficiency of the practice.
• Recruit, coach, and support team members.

Skills

Communication

Management

Customer Service

Job description

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Senior Commercial Healthcare Manager, Southampton

Client: Optical Express

Location: Southampton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Job Title: Senior Commercial Healthcare Manager

Location: Milton Keynes

Hours: 40 hours per week

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes, and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens, and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week, and it’s a privilege to transform the lives of so many.

The Optical Express team works together, collectively and consistently striving for excellence. We support each other, respect each other, and are committed to a culture of care, trust, and integrity.

The culture extends to our local communities through our charitable and environmental projects. We focus on doing what is right for our patients, colleagues, communities, and the planet.

If you’re looking to work for a market leader, then read on as we are seeking a Senior Commercial Healthcare Manager to work in our Milton Keynes hospital, where you’ll have responsibility for managing the performance and development of the team.

Key Responsibilities

You will be customer-facing and will help drive performance for the practice. You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and promoting the benefits of laser surgery to patients.

You may come from a retail background where world-class customer service comes naturally.

You will have strong management experience within a high-end retail or optical setting. You’ll be adept at delivering great results through your passion for people and by working closely with team members to develop them through performance management.

It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve, and have a willingness to learn and progress within Optical Express.

Day to day

• Effectively and efficiently manage resources to meet customer demands
• Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness, showcasing the professional image of Optical Express
• Help recruit, induct, coach, and support your team to ensure all team members meet acceptable levels of knowledge and competence
• Ensure the team influences and advises potential patients on the most suitable and appropriate solutions for their needs

What’s in it for you?

• Free or discounted optical products and procedures
• Modern working environment with superb technological support

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organization where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.