Senior Commercial Collections & Lending Specialist

ACS Staffing Solutions; Greater London; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

25 days annual leave

Benefits package

Training provided

Job summary

ACS Staffing Solutions is seeking a Commercial Lending Collections Executive in North West London to join a growing financial operations team. The role focuses on early arrears across SME lending, negotiating repayment plans and ensuring accurate loan administration.

Office-based with a Mon-Fri schedule. You will work with a small, experienced team handling multiple cases, learning from colleagues while supporting more complex recoveries and taking ownership of portfolio performance.

Qualifications

• Experience in commercial lending or SME finance.
• Experience speaking with business customers in difficulty.
• Ability to negotiate repayment plans.
• Experience across multiple stages of the collections process.
• Familiarity with credit reports (Experian/Creditsafe/TransUnion) is a plus.
• Strong Excel and numerical skills.
• Excellent verbal and written communication.
• Attention to detail and ability to manage multiple cases.
• Loan restructuring or forbearance experience is useful but not essential.

Responsibilities

• Manage a portfolio of business customers in early arrears.
• Speak with customers to understand circumstances and arrange repayments.
• Negotiate payment plans and revised terms.
• Review commercial credit reports to assess financial position.
• Use credit references and property searches to support decisions.
• Reconcile loan accounts and prepare customer statements.
• Support loan restructuring and forbearance processes.
• Prepare documentation such as proof of debt forms.
• Support more complex recovery cases and coordinate with colleagues.
• Maintain accurate records and progress cases.

Skills

Collections experience

SME lending knowledge

Negotiation

Customer communication

Attention to detail

Credit reference awareness

Multi-case management

Numeric skills

Tools

Excel

Job description

ACS Staffing Solutions is seeking a Commercial Lending Collections Executive in North West London to join a growing financial operations team. The role focuses on early arrears across SME lending, negotiating repayment plans and ensuring accurate loan administration.

Office-based with a Mon-Fri schedule. You will work with a small, experienced team handling multiple cases, learning from colleagues while supporting more complex recoveries and taking ownership of portfolio performance.