Senior Commercial Account Manager - Chinese Category

Uber; Leeds; On-site; GBP 60,000 - 90,000; Full time

Job summary

Uber Eats in Yorkshire is seeking a Senior Commercial Account Manager to own key Chinese Category partnerships and drive growth for merchants while delivering an exceptional user experience on our platform.

You will balance relationship management, strategy, and operational execution in a fast-paced, collaborative environment with a focus on sustainable growth and partner satisfaction.

Qualifications

• 3+ years in account management or related roles.
• Strong negotiation and problem-solving abilities.
• Experience using data to drive portfolio growth.

Responsibilities

• Build and grow long-term partnerships with restaurant partners.
• Manage partner portfolios with data-driven insights to optimize KPIs.
• Resolve merchant issues and unblock growth in ambiguous environments.
• Collaborate with cross-functional teams to shape regional strategies.
• Track performance, plan accounts, and document in CRM.

Skills

Relationship management

Negotiation

Data-driven decision making

English proficiency

Tools

Salesforce

Google Sheets/Excel

Job description

About the Role

Uber Eats is looking for a Senior Commercial Account Manager to own some of the most valuable Chinese Category partnerships for Uber Eats in Yorkshire & Surrounding areas - collaborating with them to help them grow their business sustainably whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform.

This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You should be comfortable in an “all-hands-on-deck” environment, love solving problems, thrive in a start up culture, and above all be passionate about our restaurant partners.

This role sits within the Yorkshire team and is responsible for the growth and experience of top Chinese Category and local brands in the region, helping them to flourish on our marketplace with an unbeatable experience. There will be no shortage of challenges and opportunities to throw yourself into!

What you’ll do

• Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

Time spent in the day

• 40% Partner relationship management and consultative outreach.
• 25% Data analysis, portfolio health tracking, and account planning.
• 20% Cross-functional collaboration and internal strategy alignment.
• 15% Administrative tasks, Salesforce documentation, and process standardizing.

Basic Qualifications

• 3+ years of experience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcoming objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Fluency in the local language of the market, and professional proficiency in English.
• High school diploma or equivalent.

Preferred Qualifications

• Proficiency in Salesforce and Google Sheets/Excel for data-driven decision making.
• Demonstrated problem-solving ability to solve gaps in merchant processes.
• Stakeholder management skills with the ability to influence without authority.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.