Senior Cloud Support Engineer | Vault & Platform Leader

Thought Machine; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Highly competitive salary

Pension plan (match up to 5%)

Life insurance (3x annual salary)

Competitive maternity and paternity leave

25 days holiday and bank holidays

Flexible working hours

Cycle-to-work scheme

Electric car scheme

Access to learning materials and courses

Sports and hobby clubs

Fresh fruit and cereals

Range of healthy snacks

Two charity days a year

Job summary

A leading cloud technology company is seeking a Senior Cloud Support Engineer to enhance global support operations. Responsibilities include managing complex incidents, mentoring junior engineers, and developing tools for process improvement. Ideal candidates will have over 5 years in technical support, strong Linux knowledge, and programming experience in Golang and Python. The position offers a highly competitive salary and flexible working arrangements.

Qualifications

• 5+ years of experience in technical support or DevOps roles.
• Deep experience with incident management and troubleshooting.
• Strong Linux systems knowledge and programming skills in Golang and Python.

Responsibilities

• Lead investigation and resolution of complex incidents.
• Manage escalations providing technical depth in high-pressure situations.
• Develop and refine tools to improve support delivery.
• Mentor and train junior engineers.

Skills

Incident management

Root cause analysis

Cloud infrastructure

Linux systems

Golang

Python

Kubernetes

Terraform

AWS/GCP

Excellent communication

Tools

Grafana

Prometheus

Docker

EFK

Job description

A leading cloud technology company is seeking a Senior Cloud Support Engineer to enhance global support operations. Responsibilities include managing complex incidents, mentoring junior engineers, and developing tools for process improvement. Ideal candidates will have over 5 years in technical support, strong Linux knowledge, and programming experience in Golang and Python. The position offers a highly competitive salary and flexible working arrangements.