Senior Clinical Supervisor – Counselling & Governance

TELUS Health; Glasgow; On-site; GBP 55,000 - 75,000; Full time

Job summary

TELUS Health is seeking an experienced counselling professional to liaise with our affiliate network, case-manage referrals, and ensure compliance with TELUS Health quality standards. You will support providers across the UK and Ireland, balancing day-to-day operations with strategic clinical work.

The role requires a formal qualification in counselling/psychotherapy or psychology, active accreditation, and a minimum of five years post-qualification experience, including remote modalities.

Qualifications

• Formal qualification and professional background in counselling, psychotherapy, or psychology (accredited training program)
• Accreditation in good standing with a recognized professional body (BACP, UKCP, BPS, or equivalent)
• Recognized Clinical Supervision qualification or certification (e.g., BACP Supervisor Accreditation, UKCP, or equivalent)
• Minimum 5 years of post-qualification counselling or psychotherapy experience, across both face-to-face and remote modalities
• Formal training and demonstrated practice in Solution-Focused Brief Therapy (SFBT) or equivalent brief intervention modality
• Demonstrated ability to assess and navigate complex clinical presentations, safeguarding concerns, and risk escalation
• Clear, professional communication style; ability to handle sensitive escalations and complaints with diplomacy and confidentiality

Responsibilities

• Manage provider helpline and resolve provider queries, mailboxes, and escalations
• Review session extension requests and manage clinical case distribution
• Monitor service-level agreements (SLAs) and caseload metrics
• Navigate TELUS Health's case management systems and support the team through ongoing system transitions
• Conduct clinical case audits against TELUS Health clinical, ethical, and safeguarding standards
• Assess complex and high-risk clinical presentations; elevate concerns appropriately
• Ensure compliance with professional body requirements and regulatory standards
• Document audit findings and trends to inform organizational learning
• Provide clinical supervision, coaching, and support to affiliate practitioners
• Mentor providers through challenging cases and professional development
• Build constructive, positive relationships with the provider network
• Contribute to quality improvement initiatives and clinical governance decisions
• Participate in the integration of our two provider networks—harmonizing audit standards and quality frameworks
• Support organizational development and clinical policy updates

Skills

Counselling

Accreditation

Clinical supervision

Post-qualification experience

SFBT training

Risk assessment

Communication

Job description

TELUS Health is seeking an experienced counselling professional to liaise with our affiliate network, case-manage referrals, and ensure compliance with TELUS Health quality standards. You will support providers across the UK and Ireland, balancing day-to-day operations with strategic clinical work.

The role requires a formal qualification in counselling/psychotherapy or psychology, active accreditation, and a minimum of five years post-qualification experience, including remote modalities.