Senior Clinical Nurse Specialist

TN United Kingdom; Hounslow; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in the UK seeks a Senior Patient Flow Coordinator to enhance patient flow and manage administrative processes. The role requires collaboration with various teams and a strong understanding of mental health services. Ideal candidates will possess excellent organizational skills and experience in a healthcare setting, ensuring that Trust values guide every patient pathway.

Qualifications

• Recent experience in mental health or social care setting.
• Highly competent in MS Office and large databases.

Responsibilities

• Coordinate and manage administration processes effectively.
• Support the delivery of services across Patient Flow.

Skills

Organisational skills

Excellent communication skills

Problem-solving

Education

Diploma in administration, business, or management

Degree in administration, business, or management

NVQ Level 4 in Health and Social Care

Tools

MS Office

Job description

Job overview

Do you want to work in a high performing team, are you organised, and do you enjoy fostering good relationships? If so, we are looking for a Senior Patient Flow Coordinator who will be based across our two inpatient units with agile working opportunity.

As the Senior Patient Flow Coordinator, the post holder will work collaboratively and pro-actively with the Patient Flow Service Manager, Bed managers and Patient Flow coordinator (Band 4) to co-ordinate and manage all administration processes and operational issues effectively.

The post holder will be expected to work closely alongside the Senior Management Team, Inpatient Leadership Teams and Community Teams to ensure effective patient flow is maintained.

The ideal candidate will have a reasonable knowledge in acute mental health, a strong team work ethic, a sense of accountability, and be a highly competent user of MS Office Word, Excel, PowerPoint, with the ability to work under considerable pressure at times. In return, you will be supported by robust leadership and provided with support, training, ongoing supervision, and development opportunities.

This is an exciting opportunity for someone with recent experience working in a mental health/social care setting within inpatient/community services who is looking to work in a highly performing team and play a key role in ensuring that Trust Values are at the heart of every inpatient pathway.

If this inspires you and you meet the requirements outlined in the attached Job description, we look forward to hearing from you.

Main duties of the job

The post holder will contribute to the smooth running of the service daily, assisting the Discharge Coordinating team within Patient flow to ensure Key reports and Quality and Performance targets are met.

They will support the delivery of services across Patient Flow and develop standardised administration processes.

The post holder must be adept at prioritising activities that lead most rapidly to safe discharges and will attend weekly bed management and CRFD meetings for inpatient units and Recovery House.

The post holder will provide supervision and support in managing the Patient flow coordinator, including recruitment, workload allocation, performance management, PDR, absences, and cover arrangements where necessary.

They must display initiative, possess good judgment, and maintain a calm, friendly, and efficient manner when dealing with staff, service users, colleagues, and others.

The post holder will be highly proficient in using information and communication systems and technology, with a willingness to develop this expertise.

They will contribute to induction, support, and guidance for all new starters, demonstrating excellent organisational and time management skills, prioritising to meet deadlines, and working autonomously within a multidisciplinary team.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering mental health, physical healthcare, and community services. The Trust operates Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England, and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow, and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission, with forensic services rated as ‘Outstanding’.

The Trust is an established partner and contributor to the North West London Integrated Care System and the Integrated Care Board. It leads the NW London Children and Adolescent Mental Health provider collaborative.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of key tasks and responsibilities, and the person specification outlines the qualifications, skills, experience, and knowledge required. Please view as attached.

The person specification below is not the full criteria but outlines the assessment standards for your application.

Person specification

Qualifications and Training

• Diploma in administration, business, or management (or significant experience in an administrative role)
• Evidence of current CPD, including recent studying at NVQ Level 4 in Health and Social Care
• Degree in administration, business, or management

Additional qualifications and experience

• Recent experience working in a mental health or social care setting—either inpatient hospital or community
• Highly competent in MS Office Word, Excel, PowerPoint, Email, internet
• Experience using large databases, arranging meetings, diary management, and minute-taking
• Experience in recruitment, performance, and absence management, training, and work allocation
• Ability to use initiative and solve problems to improve office systems
• Understanding of the needs of service users with different disabilities and clinical conditions
• Experience resolving conflicts effectively
• Experience in a healthcare setting
• Skills in database analysis, web content editing, needs-led assessments, training, presentations, and risk assessments

Knowledge and Skills

• Knowledge of office procedures, confidentiality, and data protection
• Organisational skills, prioritising, and using initiative
• Excellent communication skills at all levels
• Basic understanding of mental health service user needs
• Knowledge of business planning, budgets, and financial procedures
• Presentation skills and shorthand

Personal Qualities

• Ability to work autonomously and within a multidisciplinary team
• Use of initiative and managing competing priorities
• Flexibility, motivation to learn, and self-directed learning
• Patient-centered approach and empathy
• Problem-solving, information gathering, and supervisory skills
• Understanding of mental health challenges and maintaining engagement
• Willingness to embrace new ways of working and contribute to training and development