Senior Clinical Implementation Manager

MediShout; London; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

MediShout is seeking a Senior Clinical Implementation Manager to enhance operational pathways in healthcare. This role involves project management and requires experience in digital healthcare and strong communication skills. The successful candidate will facilitate the implementation of innovative solutions in hospitals, requiring regular travel across Southern England.

Benefits

Employee share options (EMI scheme)

25 days annual leave plus Bank Holidays

Flexible hybrid working

Employee Assistance Programme

Unique opportunity to grow the company internationally

Qualifications

• Minimum 2 years in digital transformation and healthcare experience.
• Experience working in operating theatres or medical device companies.
• Strong commercial mindset and ability to communicate effectively.

Responsibilities

• Lead project delivery in hospitals and healthcare environments.
• Map existing operational challenges and ensure digital adoption.
• Engage with stakeholders to drive successful project outcomes.

Skills

Digital Experience

Communication

Problem Solving

Stakeholder Management

Project Management

Education

Experience in medical device industry

Experience in digital healthcare

Job description

Summary

MediShout is a fast-growing, international startup that digitises operational pathways in healthcare so staff can deliver best patient care. Our App is the first in healthcare for staff to report and resolve any operational issue that delays them (e.g. faulty IT, broken equipment, missing stock, estates issues), leading to staff time saved, fewer operations cancelled and better patient care. Our main customers are healthcare suppliers; medical device companies with billions in revenue and global facilities management companies. MediShout is entering an exciting growth phase and seeking a Senior Clinical Implementation Manager to drive our value creation and commercial growth, by leading the delivery of new projects and pilots when we onboard new hospitals and healthcare suppliers. Your success will see our platform continue to expand in the UK and internationally, and this will require weekly travel to hospitals in Southern England and abroad as we scale.

About MediShout

• The world's first platform aggregating all operational departments and suppliers in hospitals
• Hospital staff and patients can report any operational issue using our app or QR codes
• Working with global medical device companies and facilities management companies
• Huge growth opportunity to ramp up our global expansion by onboarding more suppliers
• Backed by renowned investors; Heal Capital, Episode1, Nickleby Capital, KHP, Atomico Angels
• On the NHS Innovation Accelerator and Microsoft for Startups Accelerator
• The core values we seek in our employees:
• Be Trustworthy (b) Be Impactful (c) Be Empathetic (d) Be Insightful (e) Be Adaptable
  
  

Requirements

The Job Role

You will work in the Business Development (BD) team and report to the CEO; with your key overall aim to ensure new projects and pilots are successfully implemented, and then turn into contracts that scale nationally or internationally. You will deliver MediShout's solutions in hospitals and healthcare supplier environments, for pilots and early-stage projects. You will map out existing operational challenges, collaborate with our Product Team to design solutions, and ensure smooth digital adoption and behaviour change at hospital sites. You will need to work with the team to collect impact data and perform evaluation research to calculate our return-on-investment to customers.

You will need to liaise with senior stakeholders working in both hospitals and healthcare suppliers, to achieve your ultimate goal of driving successful project outcomes, which help convert projects into full-scale implementations nationally and internationally.

This role is particularly suited to individuals who have previously worked in operating theatres, or in roles involving surgical loan kits and workflows, and who can bring a commercial mindset to operational delivery. Experience working in the medical device industry, especially in roles that interact with both clinicians, suppliers and procurement, is highly valued. A background in digital healthcare or working with health tech platforms is a strong advantage.

As you succeed in your role, you will be given opportunities to enhance the company's reputation and presence by presenting at conferences, managing relationships with senior hospital stakeholders and by leading on partnership opportunities.

This role will require regular travel to hospital sites across Southern England, and abroad as the company grows. This role combines skills of digital transformation and sales strategy to expand MediShout's presence within the healthcare sector in the UK and abroad. It is ideal for someone looking to combine their clinical or operational experience with digital innovation and business development.

Your Responsibilities

• Problem Mapping
• Meetings: lead meetings with hospital and supplier stakeholders to understand their challenges, pain points and business needs
• Workshops: deep dive into customers' current workflows to identify bottlenecks and pain-points. Seek opportunities for where MediShout can lead to improvement. Create stakeholder maps
• Pitching: whilst engaging our customers, be able to continually pitch our solution in order to win their hearts and minds, through ad hoc pitches or planned presentations
• Relationships: build and maintain strong relationships with key decision-makers; including hospital staff, supplier territory managers, national managers or C-suites
• Clinical Insight: draw on your first-hand experience in surgical or theatre environments to understand context quickly and speak the language of front-line staff
• Solution Creation
• Solution Mapping: take the knowledge you learn about customers, liaise with our Product Team and create a visual map of of how our technology can improve existing workflow
• Solution Design: collaborate with the Product Team to decide how our product can be customised to address the customers' challenges, and ensure wins for all stakeholders in the value chain
• Solution Presentation: create presentations, app demos, wireframes, technical schematics or marketing materials that summarise our proposed solution to customers to get their approval
• Stakeholder Management: ensure stakeholders are satisfied with the product and plans for data collection. Answer technical or commercial queries from customers that arise
• Commercial Awareness: understand and communicate the commercial impact of digital changes to both clinical and supplier stakeholders
• Technology Implementation
• Deployment: lead the deployment of MediShout's technology in hospitals, ensuring smooth adoption and a positive customer experience. Ensure all end-users are appropriately trained
• Project Management: ensure timely delivery of implementations with appropriate project documentation. Liaise with colleagues to ensure we comply with contractual obligations
• Stakeholder Management: navigate the organisational hierarchy of the customer to identify the right people to achieve implementation goals. Critically, must get into diaries of key stakeholders
• Influence: build excellent client relationships and influence stakeholders from all levels including C-Suite, senior clinical staff and key decision makers
• Presentations: continually create high quality proposals and deliver excellent product demonstrations as projects evolve or new stakeholders appear
• Expectation Management: be wary of scope creep within projects and respectfully push back on unrealistic expectations
• Theatre-Ready: understand the nuances of theatre environments
• Evaluation & Scaling
• Data Collection: collect appropriate data before and after the solution is implemented
• Data Analysis: evaluate the return-on-investment for client implementations, producing reports and publishing data in peer-reviewed journals to evidence the success of pilots
• Scale: ensure pilots are so successful that customers want to rapidly scale our technology to more sites nationally, and internationally
• Business Plan: convert the project and pilot data into a Business Plan which outlines to our customer why they should scale up our platform
• Close Deals: work with the BD team to present the Business Plan to customers to agree scale-up contracts. Address any concerns or objections, and help negotiate features, price points, timescales
• Commercial Focus: demonstrate an ability to frame ROI and business case rationale in a way that appeals to both Hospital and supplier-side procurement stakeholders
• Company Strategy
• New Opportunities: support the company's commercial growth by identifying new business opportunities, partnership opportunities or grant applications
• Pipeline Building: support BD team with pipeline building, as a natural byproduct of your job. Your network will grow from meeting new clients, attending conferences, developing partnerships etc
• Conferences and Networking: represent MediShout on national and international levels at conference and networking events, particularly in place of the founders where required
• Information Governance: ability to support our IG processes
• Industry Insight: bring market awareness from your past experience in commercial, supplier, or digital roles to inform decisions
  
  

Requirements

• Digital Experience: minimum 2 years experience in digital transformation, leading on digital solution implementation, and supporting growth in start-ups or technology companies
• Healthcare Experience: minimum 2 years' experience working in operating theatres, with surgical loan kits, or in medical device companies
• Commercial Experience (Preferred): experience in sales, account management, commercial partnerships, or working with supplier stakeholders in a healthcare setting
• Publications: evidence of writing up reports, academic research and scientific papers, which have been published online or in peer-reviewed journals
• Product Knowledge: ability to rapidly obtain deep knowledge of our products so you can pitch solutions to clients, and communicate seamlessly with our internal product managers and developers
• Industry Knowledge: understand how hospitals and suppliers work individually and together. Deep understanding of the digital health industry plus experience working within it
• Communication: excellent communication skills to articulate the value of our platform, influence decision-makers, and get rapid adoption of our platform through user behavioural change
• Presenting: excellent at making slide decks and delivering customer presentations to all levels including C-suite. Can communicate technical or industry-specific information without jargon
• Teamwork: collaborative mindset; can work with CEO and sales team to hit company and personal targets
• Travel: be willing and able to travel weekly to client sites in Southern England, for in-person meetings, to drive the tide in MediShout's favour across the UK; and then abroad
  
  

Characteristics Desired

• Trustworthy: be dependable and honest, deliver what you promise or communicate if you can't
• Impactful: passion for improving global healthcare, take pride in work, problem-solver
• Empathetic: treat colleagues/clients with respect, listen and understand challenges of the team
• Insightful: have insight into your strengths and weaknesses, openly receive and give feedback
• Adaptable: manage complex processes in changing environments, be flexible, can-do attitude
  
  

Benefits

Salary, Benefits and Specifics

• £60-75k (depending on experience), with annual salary reviews
• Employee share options (EMI scheme), which vest at intervals
• 25 days annual leave, plus Bank Holidays
• Employee Assistance Programme (access to counselling services, financial planning and discounts)
• Work Laptop and accessories
• Access to Spaces & Regus co-working
• Flexible hybrid working, Monday to Friday (8.30am to 5.30pm) (minimum one office day per week)
• The role requires a willingness to travel. Will involve multiple client visits each week
• The role is subject to a 6-month probation period
  
  

What We Provide

• Unique opportunity to grow a company internationally, working alongside the co-founders
• Personal development; be very supported by the management team to fulfill career ambitions
• Enhance industry reputation through our international expansion, branding and network
• Feel valued and empowered to contribute to core company decisions
• Work with a passionate, exceptional and smart group of individuals