Senior Clinical Advisor

London Ambulance; London Borough of Croydon; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

London Ambulance is recruiting for a clinical advisor in an integrated urgent care setting. You will assess patients over the phone using clinical knowledge and a decision support tool to signpost them to the right care, at the right time and place.

The role requires demonstrable emergency/urgent or primary care experience, NMC/HCPC registration, and strong clinical and communication skills. Hybrid home or call-centre working may be available after six months.

Qualifications

• Active registration with a regulatory body (NMC/HCPC) and a relevant clinical qualification.
• Evidence of continuing professional development and emergency/urgent care experience.
• Ability to work in a call-centre environment with strong clinical judgment.

Responsibilities

• Carry out telephone assessments for diverse call types to determine appropriate care.
• Ensure patient safety and deliver effective outcomes through clinical decisions.
• Provide leadership and mentorship as a Band 6 clinician to new colleagues.

Skills

Emergency care

Telephone triage

Clinical reasoning

Communication skills

Education

NMC/HCPC registration

Professional clinical qualification

Tools

Clinical decision support tool

Job description

This is an exciting time to join us in a unique clinical role in our continually developingIntegrated Urgent Care. You will enhance your skills and knowledge in a vital role that makes a difference to the lives of hundreds of patients every day.

You will be part of our multi-disciplinary team of clinicians. As a clinical advisor, you will assess patients health and clinical needs, by utilising your professional clinical knowledge and experience with the aid of a clinical decision support tool.

Using your experience and the new skills you will learn, you will be confident in your critical thinking ability which will enable you to provide a telephone clinical assessment, ensuring our patients are signposted to the right care, at the right time, in the right place.

You will benefit from an ongoing clinical training and development programme with access to online modules and CPD sessions as well as informal teams based learning.

Please not the locations for this role is:

Croydon

Bernard Weatherill House, 8 Mint Walk, Croydon, CR0 1EA

&

Barking

Maritime House, Linton Road, Barking, IG11 8EG

Main duties of the job

As a clinical advisor you will be assigned to various roles when on duty. This will include telephone assessment ofdifferent typesof calls, where you willbe responsible forpatient safety and providing effective outcomes.

This role requires generalist and specialist skills to assess and deliver care to patients across all age groups in a call centre environment. You will need excellent clinical and communication skills and the ability to work autonomously as well as part of a team.

As a Band 6 clinician you will be expected todemonstrateleadership and to act as a mentor for new colleagues, as well as providing advice to non-clinical colleagues.

You will need tohave a professional clinical qualification with an active NMC or HCPC registration with significant post qualification experience. You will need toevidencedemonstrable experience in emergency, urgent or primary care, in addition to showing competent current patient assessment skills.

Once you have completed six months post training, youmaybe eligible to apply for hybrid home / call centre working, if you meet the criteria set out in theIUCremote working policy.

About us

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:Our care delivering outstanding emergency and urgent care whenever and wherever needed.Our organisation being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.Our London using our unique pan-London position to contribute to improving the health of the capital.To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Job responsibilities

Please make sure to outline the below in your personal statement:

• Experience in emergency,urgentor primary care within the last five years including current role (ensure that your answer details how your clinical knowledge and experience can be transferred to the telephone assessment environment)
• Demonstrate independent assessment of patients and decisions on their care and outcome
• Ability to work a mix of shiftsin order toprovide a 24/7 clinical service

Person Specification

Qualifications, Accreditations, Education

• Professional clinical qualification and active registration with relevant regulator, e.g. first-level registered nurse with active NMC registration; HCPC registrationEvidence of continuing professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time,Part-time,Flexible working,Home or remote working