Senior Client Success Manager - Programmatic

Sierra Ventures; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Excellent medical coverage

Dental coverage

Vision coverage

Job summary

Zeta Global is searching for a Senior Client Success Manager - Programmatic in London. This role involves driving strategic partnerships, managing campaigns, and ensuring client satisfaction. Ideal candidates will have 3+ years of experience in programmatic advertising, the ability to work autonomously, and excellent communication skills.

The position offers a competitive benefits package, including comprehensive medical, dental, and vision coverage.

Qualifications

• 3+ years' experience in programmatic advertising.
• Hands-on experience with activation and optimization of campaigns.
• Strong analytic skills including proficiency in Excel.

Responsibilities

• Drive strategic client and agency partnerships.
• Manage cross-channel, programmatic advertising campaigns.
• Lead client status meetings and prepare reporting presentations.

Skills

Programmatic advertising

Client management

Analytic skills

Communication skills

Tools

Excel

PowerPoint

Job description

Senior Client Success Manager - Programmatic

London, England, United Kingdom

The Role:

The Senior Client Success Manager - Programmatic drives Zeta’s strategic client and agency partnerships. In this dynamic role, you will ensure your portfolio of accounts consistently achieves campaign performance goals while partnering with the Client Success Director to accelerate account growth across highly targeted digital advertising programs.

Responsibilities:

• Rapidly acquire a thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources and processes and articulate them convincingly to prospects and customers
• Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers
• Lead weekly client status meetings while discussing campaign reporting, optimizations & insights
• Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customer’s business needs
• Prepare and conduct high impact reporting presentations in collaboration with analytics team
• Ensure exemplary customer satisfaction levels with every customer interaction

Desired Skills and Experience:

• 3+ years' experience in programmatic advertising in Account Management, Client Success, or Media Planning
• Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs
• Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process
• Strong analytic skills, including high level of comfort with Excel
• Passion for digital media and thorough knowledge of the programmatic advertising industry
• Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly.
• Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance.
• Intelligent, outgoing individual with interpersonal skills and work ethic
• Comprehensive experience with MS Office, particularly Excel and PowerPoint
• Ability to travel as needed

Benefits & Perks

• Excellent medical, dental, and vision coverage

EEO Statement

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.