Senior Client Success Manager

smadexslu; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Hybrid work model

Travel to Barcelona HQ

Job summary

Smadex, a leading ad tech company, is seeking a Senior Client Success Manager based in London. You will be the first point of contact for a portfolio of clients across Europe, focusing on growing partnerships, optimizing campaigns, and achieving client KPIs.

You will translate data insights into strategic actions, lead meetings, develop cross-functional collaboration, and present opportunities for new features. The role offers a hybrid model and travel to Barcelona HQ.

Qualifications

• 3+ years of mobile performance-based user acquisition campaigns.
• Excellent verbal and written English communication.
• Analytical with cohort analysis and key metrics knowledge.
• Strong understanding of mobile app industry and advertising ecosystem.

Responsibilities

• Build and manage strategic partnerships within your portfolio.
• Identify growth opportunities and execute them to achieve goals.
• Enable data-driven decision making with insights.
• Translate complex data into clear communications.
• Offer new product features aligned with customers’ business stage.
• Lead client meetings and regular business reviews.
• Represent Smadex externally and sell our mobile advertising solution.

Skills

Mobile performance campaigns

English communication

Data analysis

Cohort analysis metrics

Strategic partnerships

Multitasking

Problem-solving

Job description

Smadex is a leading advertising technology company founded in Barcelona in 2010 and sold to American-based and stock-listed Entravision in 2018 (NYSE::EVC). We power campaigns for Apps, Games and Brands across Mobile and CTV using advanced machine learning and optimized creative strategies to deliver results. Smadex is one of the fastest growing DSPs and we are adding talent to fuel our ambitious plans.

To help us maintain our strong position in the industry, we are looking for an Senior Client Success Manager to manage and develop a portfolio of clients across Europe.

This position is a hybrid rolebased in London

Your mission:

The final candidate will be the first point of contact for all your clients and your main focus will be to grow the partnerships together daily. This includes monitoring the performance of our user acquisition campaigns, optimising towards clients' KPIs and overachieving them. You will be responsible for finding key business development initiatives to grow your portfolio. The right candidate will be keen to work in a team, will be analytically strong, and have a problem-solving attitude.

Your tasks and responsibilities:

• Build and manage strategic partnerships within your portfolio
• Identify growth opportunities and execute them to achieve goals
• Enable decision-making with a data-driven strategy and valuable insights
• Translate complex data analysis into simple language for clear communications
• Offer new product features aligned with customers’ business stage
• Lead client meetings and regular business reviews
• Represent Entravision & Smadex externally and sell our in-house mobile advertising solution.

Skills and requirements:

• 3+ years of mobile experience managing mobile performance-based user acquisition campaigns on programmatic is a must
• Excellent communication skills (verbal and written) to develop strong relationships with your clients in English is a must
• Analytical, with a deep understanding of cohort analysis and customer acquisition metrics including ROAS, CPM, IPM, CPI, CPA.
• Strong understanding of the mobile app industry: actors, media-buying, sellers, suppliers, MMP’s.
• Proactive, disciplined, and highly organized with the ability to manage and prioritize multiple tasks simultaneously in a timely manner.
• Positive attitude, passion for Apps, and a love for problem-solving.

What’s in it for you?

• Competitive remuneration
• Healthinsurance
• Be part of a leading, fast-growing, innovative company shaping the future of mobile advertising.
• Integrate a highly motivated and young team.
• Possibility of traveling to the BarcelonaHQ for collaboration and team-building activities.
• Hybrid model. Work from our co-working 3 days per week and 2 from home.
• Exposure to leading global app publishers and media partners in the digital advertising industry.
• Learning and training opportunities to grow your career.

Please note that we do not provide visa sponsorship. Candidates without a legal permit to work won't be considered.