Senior Client Services Manager

CreateFuture; Leeds; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

CreateFuture, a leading digital consultancy, seeks a Senior Client Partner to manage key accounts and drive strategic growth. In a hybrid role, you will work closely with C-level clients, ensuring they achieve their objectives while expanding relationships within the consultancy. This role demands a strategic thinker with proven consultancy and account management experience, a proven track record of handling substantial revenue accounts, and a passion for digital technology.

Benefits

Flexible working arrangements

Supportive company culture

Qualifications

• Proven experience managing accounts generating £5m+ annually.
• Experience working with senior stakeholders in professional services.
• Ability to lead stakeholders through change.

Responsibilities

• Cultivate and maintain relationships with C-level executives.
• Identify growth opportunities within existing accounts.
• Develop and lead strategic plans aligned with client goals.

Skills

Account Management

Consultancy

Client Service Excellence

Strategic Thinking

Analytical Skills

Relationship Expansion

Proactive Attitude

Job description

CreateFuture is fast becoming the UK’s most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in Edinburgh, Leeds, Manchester, London, and remote employees throughout the country.

We are a team of creators — whether that’s code, project plans, go-to-market strategies, culture initiatives, marketing campaigns, large language models, or people policies. Together with our clients, we create the future. Our collaborations span industries and sectors, working with clients like PayPal, adidas, Natwest, FanDuel, and Money Saving Expert.

Our reputation for delivering high-quality, robust, and thoughtful products has enabled us to grow to over 500 people. Our culture is safe, supportive, and friendly, making CreateFuture a great place to work. We have been recognized by Best Workplaces UK multiple years in a row across various categories, and our employee exit rate remains remarkably low.

Join us on our journey… Let’s create tomorrow, together, today.

About The Role And Team

Senior Client Partners help our customers achieve their strategic objectives while driving value for CreateFuture. They focus on growth within existing clients, understanding their business and industry deeply, and building strong relationships at all levels. They are problem solvers, ask questions, listen, think, and advise, bringing insight and experience. They collaborate effectively and align teams around common goals. You will manage the full sales cycle and oversee a portfolio of accounts.

What You’ll Be Doing

• Client Relationship Management: Cultivate and maintain relationships with C-level executives and key stakeholders. Lead a portfolio of accounts to support strategic objectives and ensure services meet expectations and deliver value.
• Organic Growth: Identify and develop growth opportunities within existing accounts. Collaborate with clients and internal teams to expand engagement and deepen relationships.
• Strategic Account Planning: Develop and lead strategic plans aligned with client goals. Identify risks, opportunities, and innovation areas, ensuring alignment across teams.
• Market and Industry Expertise: Stay informed about client trends, technologies, and the competitive landscape. Represent CreateFuture in the broader technical community.

We’d love to talk to you if you have:

• Proven Experience: Account management, consultancy, or similar roles, with success managing accounts generating £5m+ annual revenue, growing relationships, and achieving measurable outcomes.
• Client Service Excellence: Experience in professional services and digital product and technology delivery, working with senior stakeholders to deliver value and satisfaction.
• Growth Mindset: Passion for digital products and technology, proactive relationship expansion, positive attitude, and ability to lead stakeholders through change.
• Strategic Thinker: Strong analytical skills, able to identify opportunities, assess risks, and propose impactful solutions aligned with client and business needs.

This is a hybrid role. Candidates should be within commuting distance of Edinburgh, Leeds, Manchester, or London and be flexible to travel to client sites and regional offices. We trust you to manage your schedule to balance face-to-face interactions and remote work.

We foster a culture that rewards impact over activity. We trust our employees to work autonomously and promote ownership at all levels.

Next Steps

Our Talent Acquisition team aims to respond to all applications promptly, regardless of progression status.

Our Process

• 30-minute call with our Talent Acquisition Team
• 1-hour Competency-based interview
• 1-hour Panel Interview & Presentation
• 1-hour Values-led interview

We are committed to building an inclusive workplace that values diverse backgrounds, skills, and perspectives. If you need support or accommodations during the application process, please let us know.