Senior Client Services Associate

ICON Clinical Research; Reading; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Annual leave entitlements

Health insurance options

Retirement planning offerings

Employee assistance programme

Global wellbeing initiatives

Job summary

ICON Clinical Research is seeking a Senior Client Services Associate (PCS) in the UK/ Ireland. You will manage COA copyright holder accounts, lead project activities, and maintain strong client relationships through proactive communication and strategic support.

The role requires client management experience, contract handling, and excellent English with strong MS Office skills. Collaboration with licensing, legal, operations and commercial teams is essential for growth.

Qualifications

• Client management for at least 2 years prior
• Contract management
• Strong organizational and analytical skills
• Public speaking
• Advanced level of English, MS Office Suite
• Experience in clinical research/COA/pharma/PM is a plus

Responsibilities

• Manage and grow existing COA copyright holder accounts with high engagement and satisfaction
• Lead project management, monitoring, and reporting for assigned accounts
• Coordinate setup and implementation of distribution processes for new COAs with internal teams
• Conduct due diligence to verify copyright ownership
• Advise copyright holders on COA management standards and best practices
• Serve as primary point of contact for assigned accounts and cross-functional colleagues

Skills

Client management

Contract management

Organizational skills

Public speaking

English proficiency

MS Office

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Senior Client Services Associate. Must have Client Management and COA experience. UK or Ireland

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

The Senior Client Services Associate, PCS supports efforts to maintain and expand upon COA copyright holders and client relationships for the assigned PCS service area(s) through complex project planning, feasibility research, costing and proposal development, pipeline tracking and client management.

Mapi Research Trust (MRT) is a non-profit organization dedicated to improving patients’ quality of life by facilitating access to Patient-Centred Outcome (PCO) information. We promote scientific approaches in the PCO fields and encourage exchanges between academics, pharmaceutical companies, and international organizations around the world in the service of incorporating the patient’s voice into every step of the development process of new treatments.

This role is within the Author Collaboration Unit department, Mapi Research Trust (in collaboration with ICON plc).

Role Responsibilities:

• Manage and grow existing copyright holder accounts, ensuring high levels of engagement and satisfaction.

• Enhance copyright holder satisfaction through proactive communication, responsiveness, and value-added support.

• Lead project management, monitoring, and reporting activities related to assigned accounts.

• Build and expand relationships with Clinical Outcome Assessment (COA) copyright holders and developers to identify new business opportunities and support sustainable revenue growth through regular, value-driven communication.

• Coordinate the setup and implementation of distribution processes for new COAs in collaboration with internal teams.

• Conduct due diligence activities to verify and document copyright ownership.

• Serve as a subject matter expert in COA management, advising copyright holders and developers on industry standards and best practices.

• Act as the primary point of contact for assigned accounts, ensuring timely resolution of inquiries and issues.

• Collaborate cross-functionally with licensing, legal, operations, and commercial teams to support account objectives and business growth.

Requirements:

• Client management for at least 2 years prior

• Contract management

• Strong organizational and analytical skills

• Public speaking

• Advanced level of English, Microsoft Office Suite (Word, Excel, PPT, etc.) - Word is particularly key for managing contract negotiation and changes

• Experience in clinical research field/COA field/pharma industry/Project Management is a plus

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements

• A range of health insurance offerings to suit you and your family’s needs.

• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.

• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.

• Life assurance

• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site (https://careers.iconplc.com/benefits) to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.