Senior Client Services Admin - Real Estate Relationships

Itchyfeet Recruitment Agency; United Kingdom; On-site; GBP 28,000 - 36,000; Full time

Job summary

Itchyfeet Recruitment Agency's client is seeking a Senior Administrator to join their Client Services team in the real estate sector. This full-time role focuses on delivering high-quality administration for a varied portfolio of corporate and fiduciary clients, with emphasis on client service.

Reporting to the Client Services Manager, you will manage the client lifecycle, including take-on and ongoing account administration, ensuring service levels are met.

Qualifications

• Proven experience in corporate administration is essential.
• You should hold or be pursuing a relevant professional qualification, such as STEP or CGI.
• A solid understanding of Microsoft desktop software is required.
• Familiarity with Document Management Systems and Viewpoint would be advantageous.
• Strong communication and interpersonal skills are necessary.
• You must be able to build relationships and work collaboratively within a team.
• A positive and flexible approach to work is essential.
• Ability to manage and prioritise tasks, time, and resources effectively to meet deadlines.
• The ability to work independently is also required.

Responsibilities

• Manage and take full responsibility for the administration of a diverse portfolio of corporate and fiduciary clients, ensuring client relationships and administration are conducted effectively.
• Understand transactions, providing technical support and training to colleagues as necessary.
• Manage client expectations and cultivate valuable relationships to enhance service quality.
• Assist with daily activities, ensuring timely processing of tasks and deadlines, and managing work in progress and debt collection.
• Delegate tasks appropriately and maximise the use of resources within the team to maintain high service standards.
• Carry out other ad-hoc duties as required.

Skills

Client service

Communication skills

Team collaboration

Relationship building

Task management

Education

STEP or CGI qualification

Tools

Microsoft Office

Document Management Systems

Viewpoint

Job description

Itchyfeet Recruitment Agency's client is seeking a Senior Administrator to join their Client Services team in the real estate sector. This full-time role focuses on delivering high-quality administration for a varied portfolio of corporate and fiduciary clients, with emphasis on client service.

Reporting to the Client Services Manager, you will manage the client lifecycle, including take-on and ongoing account administration, ensuring service levels are met.