Senior Client Partner

yld; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Company Private Health care

Enhanced maternity/paternity leave (up

Company's Pension Scheme

25 days annual holiday

£2000 annual training/conferences

£300 annual hardware allowance

Mental Health support via Oli app

Meditation/Sleep support

Job summary

YLD is seeking a Senior Client Partner in London to lead client engagements, nurture long-term partnerships, and drive commercial success. You will guide cross-functional teams, ensure value delivery, and act as a trusted advisor to clients and internal consultants.

You will oversee lifecycle management, profitability, and stakeholder communications, while contributing to strategic growth and client satisfaction across complex software delivery programs.

Qualifications

• Proven success in a similar role, ideally in a software development consultancy.
• Strong consulting and stakeholder management experience.
• Broad knowledge of large-scale software delivery in complex environments; hands-on delivery background is a plus.
• Experience in complex organisations and multi-supplier environments is advantageous.
• Excellent relationship-building with clients and the YLD team, building trust and long-lasting relationships.

Responsibilities

• Manage client engagements across their lifecycle, coordinating with Commercial Teams and consultants.
• Build long-term client partnerships and establish trust with key stakeholders.
• Conduct regular account assessments (weekly, monthly, quarterly) and act as escalation point when needed.
• Own profitability and performance across engagements, ensure smooth billing and prompt payments.
• Support client transformation initiatives and identify new improvement opportunities.
• Collaborate with People & Operations to manage staffing and onboarding for engagements.

Skills

Client relationship management

Stakeholder management

Business development

Leadership

Job description

Senior Client Partner

Location: London

Department: Client Services

Hours: Full-time

About YLD: Everything we do is to empower our clients to move forward. Our purpose is to help our clients develop the capabilities they need to outperform their competitors. Our success is a consequence of ensuring our clients are successful. Our company is built on extraordinary people; we aim to attract, inspire, develop and retain them. YLD is a software engineering and design consultancy; we create digital capabilities for our clients that last beyond our engagement. We have offices in London, Lisbon, Porto.

About the role: YLD has grown over the last 18 months and it has a challenging set of targets to continue that growth. To support an ambitious strategy, we're looking for a Client Partner to join our team. This role combines responsibilities from managing client relationships, to managing teams as well as contributing to commercial plans. It will be your role to partner with our clients and work with our consultants to ensure that our engagements are impactful, meaningful and successful. You will do this by building relationships, building trust with key stakeholders and cementing your role as a trusted advisor.

Working in partnership with our senior leadership team and reporting to our Head of Client Services, you'll provide passionate, committed leadership and direction to the business. You'll set teams working on complex products or services for clients, ensuring they have the guidance and resources needed.

Your day-to-day responsibilities will look like this:

• Running our clients engagements throughout their entire lifecycle. This means working with Commercial Teams during the early commitments, identifying areas of opportunity throughout the engagement, and working with consultant teams to ensure that we are fulfilling the client's expectations of us;
• Working closely with our clients to build long-term partnerships and establish trust with key stakeholders that empowers us to do things the way that we believe are in the best interest of the client;
• Running regular account assessments (weekly, monthly, quarterly) with the client as well as acting as a point of escalation as and when needed;
• Owning and managing profitability and performance across engagements, in line with our internal financial targets, as well as ensuring a smooth billing process and being a point of escalation for prompt payments from our clients;
• Driving the perception of our work within the client organisation and, when appropriate, supporting client transformation activities and identifying new potential avenues for further improvement;
• Working with our internal People & Operations team to manage staffing for the engagement, which will also include interviewing and onboarding new team members;
• Working quickly, effectively and collaboratively when dealing with any people matters which may affect the success of a client engagement.

You'll have the following skills and experience:

• Proven success of having worked in a similar role, preferably within a software development consultancy;
• Strong consulting and stakeholder management experience;
• A wide knowledge of all aspects of large-scale software delivery in complex environments. Ideally, you'll have a background of working hands‑on within a delivery team;
• Experience working in complex organisations and multi-supplier environments is an advantage;
• Excellent relationship-building skills, gained from working with clients on complex software delivery engagements. You'll quickly be able to build a professional rapport with both clients and the YLD team, and build this into long‑lasting relationships built on trust;
• A pragmatic and strategic approach to engagement management;
• Excellent communication skills; from communicating with executive level stakeholders to writing and contributing to marketing collateral, you'll be aware of when it's appropriate to adapt your communication to suit the situation;
• An awareness of when to elevate issues and when you can handle matters on your own, reporting on them afterwards;
• Strong financial skills and commercial awareness.

You'll be:

• Self‑motivated, proactive and always looking for ways to improve and develop yourself;
• Detail oriented;
• Pragmatic, using problem‑solving skills to balance innovation with practical choices to solve client and business needs;
• Used to working in a team‑oriented, collaborative environment;
• Analytical and problem‑solving;
• A believer in diversity and fairness.

As well as the chance to work with a forward‑thinking, ethical, and fun group of people, you'll also get:

• Company Private Health care
• Enhanced fully paid maternity and paternity leave for up to 6 months
• Company's Pension Scheme
• 25 days annual holiday (excluding Public Holidays)
• £2000 annual allowance for Training/Conferences
• £300 annual allowance for additional hardware
• Mental Health support through access to Oli app
• Meditation/Sleep suppo