Account Manager

Together Group; Greater London; Hybrid; GBP 35.000 - 40.000; Vollzeit

Benefits dieser Stelle

Flexible & hybrid working

Socials

Summer Fridays

Christmas Break

Matched employee pension contributions

Employee Assistance Programme

Life Assurance

Bereavement counselling

Dental scheme

Birthday leave

Learning bursary

Eye care

Flu jabs

Holiday purchase

Zusammenfassung

Together Group, via The Future Laboratory London, seeks an Account Manager to manage a portfolio of strategic partners. You will be the main contact, driving retention and value, and coordinating with analysts and content teams throughout the year.

You will negotiate renewals, identify growth opportunities, and engage senior stakeholders. A strong sales background and ability to work in a hybrid setup are essential.

Qualifikationen

• Excellent sales, commercial and customer success skills.
• Excellent communication skills.
• Strong strategic planning skills.
• Ability to develop up-sell business from existing base.
• Target-oriented with a proven track record of achievement.
• Ability to communicate at an executive level with gravitas.

Aufgaben

• Create, own and deliver a detailed account plan for your portfolio with retention at its core.
• Manage and negotiate annual renewals with existing clients.
• Adhere to the client service plan and KPIs.
• Be the day-to-day contact for clients, building relationships across their organisations.
• Onboard and train clients on our intelligence platform to maximise value.
• Provide weekly forecasting and reporting on activity, renewals and closed business.

Kenntnisse

Sales skills

Communication

Strategic planning

Upsell ability

Executive gravitas

Team collaboration

Interpersonal skills

MS Office

Tools

MS Office

Jobbeschreibung

Account Manager

Application Deadline: 23 October 2026

Department: Business Development

Employment Type: Full Time

Location: The Future Laboratory London

Reporting To: Head of Business Development

Compensation: £35,000 - £40,000 / year

Description

Base Salary: £35,000 to £40,000 per annum, depending on experience

Expected commission: £25,000 to £30,000 per annum on top of salary

Location: Haggerston, Hackney, with 3 days in the office

Together Group is a curated group of creative consultancies, immersive technology, marketing, and production studios, spanning technology, creative, design, communications, production, and digital. We blend creativity, culture, and cutting-edge technology to craft the future of luxury and lifestyle, partnering with global luxury clients across Europe, North America, the Middle East, and Asia

About the Agency: The Future Laboratory is one of the world's most renowned futures consultancies, helping brands see more clearly what's to come so they can build stronger, more resilient businesses. Our teams identify, and question, the signals of change across industry sectors worldwide. We're built on six core values that define who we are: inspiring, enlightened, progressive, empowering, collaborative, and fearless.

Role Overview: The Future Laboratory works with a large client base of world leading brands and agencies, all of whom retain us as their trusted intelligence partner. Through an ongoing partnership, they get access to our intelligence platform, our team of analysts and strategists, and a range of tailored deliverables throughout the year. Many have been with us for five years or more, and we are proud of these long standing relationships.

As Account Manager, you will look after a portfolio of these partners, making sure each one gets maximum value from their time with The Future Laboratory. You will be their day to day point of contact, understanding their priorities, connecting them with the right experts and content, and keeping them engaged across the year. The ultimate goal is to retain these clients and, where the opportunity is right, grow those accounts.

Key Responsibilities

• : Create, own and deliver a detailed, quantifiable account plan for your portfolio, with retention at its core
• : Manage and negotiate annual renewals with existing clients, working well ahead of contract end dates
• : Adhere to the client service plan and all associated KPIs
• : Act as the day to day point of contact for your clients, building multi level relationships across their organisations
• : Onboard and train clients on our intelligence platform, ensuring they engage with the content most relevant to their sector and role
• : Make sure every client gets maximum value from their partnership, connecting them with the right analysts, briefings, presentations and wider team throughout the year
• : Generate meetings at a senior level to strengthen relationships and support retention
• : Identify opportunities to grow partnerships where the fit is right, and flag wider project opportunities to the business development team
• : Attend The Future Laboratory events and relevant industry conferences, representing the business and building your network
• : Develop strong internal relationships with peers, analysts, strategists and management
• : Create renewal proposals and contract documents
• : Ensure all client data and pipeline are managed accurately in our CRM (HubSpot)
• : Provide accurate weekly forecasting and reporting on activity, renewals pipeline and business closed
• : Be an ambassador for The Future Laboratory at all times

Skills and Experience

• : Excellent sales, commercial and customer success skills
• : Excellent communication skills
• : Strong strategic planning skills
• : Ability to develop up-sell business from an existing base
• : Target-oriented and a proven track record of achievement
• : Ability to communicate at an executive level with gravitas
• : Ability to work well in a team environment and work autonomously
• : Excellent interpersonal skills and client relationship management ability
• : Attention to detail with high standard of computer literacy particularly in MS Office
• : Highly motivated

Benefits

From your first day at The Future Laboratory, you can expect to enjoy the following benefits:

• : Flexible & hybrid working
• : Socials
• : Summer Fridays
• : Christmas Break
• : Matched employee pension contributions up to 5%
• : Employee Assistance Programme
• : Life Assurance
• : Bereavement counselling

And after you pass your probation:

• : Dental scheme
• : Birthday leave
• : Learning bursary
• : Eye care
• : Flu jabs
• : Holiday purchase