Senior Client Manager - London

QinetiQ; Greater London; On-site; GBP 85,000 - 95,000; Full time

Benefits offered by this job

Matched pension scheme

Generous holiday allowance

Health cash plan

Private Medical Insurance

Dental Insurance

Employee discounts

Armed Forces Covenant support

Volunteering opportunities

Job summary

QinetiQ in London is seeking a Senior Client Manager to lead strategic customer relationships within the national security arena and to drive high-value opportunities across major programmes.

You will shape strategy, manage complex portfolios, and align delivery teams with a single customer plan while ensuring delivery excellence and strong commercial oversight. The role requires eligibility for eDV clearance, and it operates on a 37-hour week with three site days in London.

Qualifications

• Significant experience in UK National Security environments.
• Strong knowledge of OT, cyber, or adjacent digital domains.
• Proven ability to build trusted relationships with senior stakeholders.
• Experience leading complex programmes or major portfolios.
• Excellent commercial acumen and growth orientation.

Responsibilities

• Own strategic customer relationships and develop trusted partnerships across senior stakeholders.
• Shape future strategy by understanding customer objectives and investment priorities.
• Drive growth by aligning customer priorities with QinetiQ capabilities.
• Lead delivery excellence across a complex programme portfolio and manage risks.
• Bridge between customer and QinetiQ to align commercial, technical, and delivery teams.

Skills

National Security

Operational Technology

Cyber

Senior stakeholder relationships

Strategic account management

Job description

Package: £85,275 – £94,750 (salary dependent on experience) + Benefits

Role ID: SF20464

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Senior Client Manager at our London site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

The Role

As a Senior Client Manager, You’ll work at the heart of some of the UK’s most important National Security challenges, helping organisations adopt technologies that improve operational effectiveness and mission success.

Day-to-day, you’ll have the opportunity to influence strategy, shape major programmes and work alongside experts solving some of the country’s most complex problems.

Your responsibilities will include:

• Own strategic customer relationships and develop trusted partnerships across senior operational, technical and commercial stakeholders, becoming the recognised technology partner for your customer set
• Shape future strategy and understand the customer’s long-term objectives, operational challenges and investment priorities, helping influence future capability direction while positioning QinetiQ at the forefront of emerging opportunities
• Drive growth and Identify, shape and mature high-value opportunities by aligning customer priorities with QinetiQ’s technical capabilities, ensuring we’re investing in the right areas at the right time
• Lead delivery excellence and maintain oversight of a complex portfolio of programmes, identifying risks early, removing barriers and ensuring customers receive exceptional outcomes throughout the lifecycle
• Connect the business and act as the strategic bridge between customer and QinetiQ, ensuring commercial, technical, operational and delivery teams are aligned behind a single customer strategy

Essential experience of the Senior Client Manager:

• Significant experience working within the UK National Security community
• Strong knowledge of Operational Technology, Cyber, or adjacent digital capability areas
• A track record of building trusted relationships with senior stakeholders to achieve strategic aims
• Experience leading complex programmes, strategic accounts or major customer portfolios
• Excellent commercial awareness with the ability to balance customer outcomes and business growth
• The confidence to influence senior decision-makers both internally and externally in complex, ambiguous environments

Essential qualifications for the Senior Client Manager:

We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.

This role is 37 hours per week based at our London site with a minimum average site attendance of three days per week. Travel to other QinetiQ and customer sites will be expected

QinetiQ operates state-of-the-art facilities across the UK that focus on defence, security and technology innovation. These facilities enable QinetiQ to conduct a wide range of research, testing and development activities that support both military and civilian applications helping to advance technology and support national security.

Please note that all applicants for this role must hold or be eligible for eDV clearance, as a minimum.

UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)

#UKI

Our Recruitment Process:

At QinetiQ we are committed to building an inclusive, accessible and welcoming workplace where everyone feels valued and supported. We believe that a diverse mix of backgrounds, perspectives and experiences drives innovation and leads to better outcomes for our people, customers and communities. We encourage applications from all candidates and are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the recruitment process, please let us know by emailing [e-mail]. One of our recruitment team will contact you.

Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in.

Why Join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential.

Visit our website to read more about our diverse and inclusive workplace culture. www.qinetiq.com/en/careers/life-at-qinetiq

• Matched contribution pension scheme, with life assurance
• Generous holiday allowance, with the option to purchase additional days
• Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
• We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
• Volunteering Opportunities - helping charities and local community