Senior Client Manager - Cyber Security

QinetiQ Limited; Malvern Hills; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Senior Client Manager, where you will play a pivotal role in managing key accounts within the Cyber Security domain. This exciting position offers the opportunity to work with cutting-edge technology and collaborate with brilliant minds to drive strategic growth and operational success. You'll be responsible for building relationships with stakeholders, ensuring clear communication, and proactively addressing challenges. If you are passionate about making a difference in the defense technology sector and thrive in a dynamic environment, this role is perfect for you.

Benefits

Matched Contribution Pension Scheme

Generous Holiday Allowance

Health Cash Plan

Private Medical Insurance

Dental Insurance

Employee Discount Portal

Volunteering Opportunities

Qualifications

• Strong background in Cyber Security with proven track record.
• Ability to manage multiple stakeholders effectively.

Responsibilities

• Manage key customer accounts, driving revenues from £5M to £20M.
• Coordinate communications between customers and internal teams.

Skills

Stakeholder Management

Cyber Security Knowledge

Strategic Vision

Business Acumen

Influence and Trust Building

Education

Proven Track Record in Cyber Security

Established Network in Central Government and CNI

SC Security Clearance

Job description

Location: Malvern, England, United Kingdom

Role Type: Permanent – Full Time

Package: Competitive Salaries + Benefits
Role ID: SF17858

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow; we are creating it. From cutting-edge defence technology to groundbreaking innovations, our mission is to empower and protect lives. Join us as a Senior Client Manager at our Malvern site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

The Role

As a Senior Client Manager, your day-to-day responsibilities will include:

1. Account Management of key customers in Central Government and CNI sectors, driving revenues from this account from £5M to £20M.
2. Providing a coordinating interface and point of contact across the customer stakeholder community for cradle-to-grave engagement from upfront strategy, business development through to operational programme delivery.
3. Providing clear communications between key customer stakeholders and internal QinetiQ teams to ensure a common understanding of customer strategic growth plans, planned procurement opportunities, and the status of delivery across the project portfolio.
4. Proactively linking back to the QinetiQ business to ensure forward planning, capability development, and resource requirements are known and can be planned against to meet future demand from the customer.
5. Linking back to the QinetiQ business to ensure that any issues/challenges with ongoing project delivery are flagged early so that remediation and response can be planned effectively.
6. Proactive engagement with customer stakeholders to understand/help inform and shape their future strategy as appropriate, ensuring that QinetiQ continues to be well positioned to deliver into that strategy.

Key Capabilities/Knowledge:

1. Domain knowledge: strong background working in and knowledge of the Cyber Security domain, with an in-depth understanding of key drivers and constraints that will steer future strategy and the ability to link this to technical/operational requirements.
2. Stakeholder management: ability to build relationships and inspire confidence at multiple levels within both the customer and QinetiQ organisations, spanning Operational, Commercial, and Procurement domains to provide a single coordinating role.
3. Strategic vision: ability to operate in a complex environment with conflicting demands and a diverse set of stakeholders to build clear strategy and forward path.
4. Influence/Trust: ability to influence and engender trust across a diverse (internal/external) stakeholder community to help attain consensus in environments where frequently there is no clear single way forward and diverging stakeholder views.
5. Business acumen: ability to balance conflicting demands across multiple fronts to determine the optimal way forward for the customer while also ensuring QinetiQ’s business interests are met.

Experience & Qualifications:

1. Proven track record with a strong reputation in the Cyber Security market.
2. Established network within Central Government and CNI sectors, built upon trust and mutual respect.
3. Strong Technical/Operational background in the Cyber Security market with an in-depth understanding of current status and future trends.
4. Ability to work effectively across multiple stakeholders, providing clarity in a complex terrain, managing differing personalities, and managing conflicting views and drivers to provide alignment and consensus on direction of travel.
5. SC security clearance to allow access to customer stakeholders and visibility of their key strategic drivers and operational challenges in sufficient detail to support QinetiQ's future strategic planning and ongoing operational delivery to this customer.

This role is based at Malvern and will include travel to other QinetiQ and customer sites, but it will allow for hybrid working. The Malvern facility is noted for its work in electronic warfare, surveillance, and complex system integration, contributing significantly to the UK’s defence capabilities. Developing technologies for military and civilian applications, including sensors, communications, and cyber security.

Why Join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines, and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued, and realize your full potential. Visit our website to read more about our diverse and inclusive workplace culture: www.qinetiq.com/en/careers/life-at-qinetiq

• Matched contribution pension scheme, with life assurance.
• Generous holiday allowance, with the option to purchase additional days.
• Health Cash Plan, Private Medical Insurance, and Dental Insurance.
• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets, and much more.
• We are proud to support the Armed Forces community by honoring the Armed Forces Covenant.
• Volunteering Opportunities - helping charities and the local community.

Our Recruitment Process:

We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard, and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.

Many roles in QinetiQ are subject to national security vetting being completed; applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which mean factors such as nationality or previous nationalities may affect the roles that you can be employed in.

Please note that all applicants for this role must be eligible for SC clearance, as a minimum.