Senior Client Manager

Design Bridge and Partners; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Outstanding benefits

Career development opportunities

Dynamic work environment

Job summary

A leading design agency in Greater London is seeking a Senior Client Manager to oversee large-scale brand and packaging programmes. The role requires strong experience in consumer packaged goods (CPG) and the ability to manage multi-SKU portfolios and complex work streams. Ideal candidates will have a proven track record in client relationship management, strong organisational skills, and an understanding of packaging systems. A passion for high-quality design delivery and collaboration is essential, along with a strategic mindset.

Qualifications

• Proven experience managing complex packaging and brand programmes within a design or creative agency.
• Strong portfolio mindset, managing multiple work streams without losing detail.
• Comfortable owning day-to-day client relationships and acting as a trusted partner.

Responsibilities

• Lead end-to-end packaging programmes within consumer packaged goods.
• Manage multi-SKU portfolios and oversee packaging systems.
• Ensure brand ambition, creative quality, and commercial rigour are met throughout.

Skills

Experience in complex packaging and brand programmes

Client relationship management

Strong organisational skills

Experience in CPG

Ability to work collaboratively

Job description

At Design Bridge and Partners we believe design is the most powerful means of driving positive change. Whatever the business. Whatever the challenge. Because design answers the big questions. Reshaping how organisations behave and how people experience the world. So we’re redefining what design is and what design can do for brands, businesses, people and planet.

We see design as the thread that unifies brand across strategy, identity, experience, and guardianship. With 850 people in 12 countries, our clients include NASA Artemis, Unilever, Coca-Cola, Microsoft, Diageo, Mastercard, Intel, Mondelez, Tencent, HSBC, Colgate, Reckitt, Fortnum & Mason and the BBC.

About the role

We’re looking for a Senior Client Manager to join our Client Leadership team, working at the heart of large-scale brand and packaging programmes within consumer packaged goods. This is a senior, hands‑on role for someone who thrives in complex, fast‑moving environments and is passionate about building brands through thoughtful, high‑quality design delivery. You’ll lead end‑to‑end packaging programmes at scale, from early strategic input through to delivery and rollout, ensuring brand ambition, creative quality and commercial rigour are met throughout.

Strong experience within CPG is essential. You’ll be comfortable managing multi‑SKU portfolios, redesign and optimisation programmes, and complex delivery work streams across multiple markets. Working closely with strategists, creatives, designers and production partners, you’ll bring clarity, structure and momentum to large programmes. This includes overseeing packaging systems, artwork management processes, and collaborating on 3D visualisation, CGI and render workflows. You’ll also bring a practical awareness of AI‑enabled tools and processes, particularly where they support efficiency, asset creation and delivery.

About you

You bring proven experience managing complex packaging and brand programmes within a design, brand or creative agency environment. You’re highly organised with a strong portfolio mindset, able to oversee multiple work‑streams and priorities without losing attention to detail or quality. You’re a confident delegator who can structure teams, manage dependencies and keep momentum across complex programmes.

You’re commercially and strategically minded, able to connect individual projects back to broader brand and portfolio goals, with experience tracking commercials and monitoring contribution margins. You hold a clear point of view on the quality and output of work and take pride in delivering at a high standard.

You’re comfortable owning day‑to‑day client relationships, acting as a trusted partner who can challenge constructively, ask the right questions and push for better thinking and outcomes. In internal forums such as resourcing meetings, you bring a calm, credible presence, balancing diplomacy with clarity.

You’re also an advocate for best practice, contributing to internal initiatives and actively engaging in team and agency culture. You enjoy working collaboratively, bring energy and curiosity to your role, and take ownership of both delivery and relationships.

Why us?

World‑famous brands. National icons. Technology unicorns. Plucky upstarts no one’s yet heard of. You’ll get to work on all of these, with a team of brilliant, optimistic people right by your side and scattered all across the world.

We’re passionate about our people and their careers. We’ll help you to develop your skills and provide you with outstanding benefits. So, you’ll have a chance to make your mark on our future, as we make a mark on yours.

Design Bridge and Partners is an equal opportunity employer and considers applicants for all positions without regard to race, religion or belief, sex, age, national origin, citizenship status, marital status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

Due to the volume of applications, we unfortunately can only respond to successful candidates.

We will not accept unsolicited CVs or approaches via recruitment agencies.