Senior Client Engagement Manager

LotusFlare; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading company in cloud-native SaaS products is seeking a Senior Client Engagement Manager to oversee complex projects and build relationships with clients. The role involves managing project execution, coordinating teams, and ensuring successful delivery of solutions within the telecom sector. Ideal candidates will have extensive experience in program management and telecommunications, with strong leadership and communication skills.

Qualifications

• 15+ years of experience in complex program management.
• Expertise in mobile and fixed telecommunications.

Responsibilities

• Manage implementation and delivery of digital solutions.
• Build and maintain strong customer relationships.
• Drive project execution across all SDLC stages.

Skills

Analytical Skills

Problem-Solving

Leadership

Communication

Education

Bachelor’s Degree

MBA

Job description

LotusFlare, based in the heart of Silicon Valley, is a provider of cloud-native SaaS products. Founded by the team that helped Facebook reach over one billion users, LotusFlare’s purpose is to make affordable mobile communications available to everyone on Earth.

Today, LotusFlare’s digital commerce and monetization platform, Digital Network Operator (DNO) Cloud, delivers valuable outcomes for telecommunications services providers supporting millions of customers globally.

LotusFlare also owns a market-leading eSIM travel product, Nomad. It provides global travelers with high-speed, affordable data connectivity in over 200 destinations.

As a Senior Client Engagement Manager at LotusFlare, you will lead the day-to-day delivery of complex projects while building a trusted relationship with clients. Your role is to oversee a portfolio of LotusFlare’s customers, guiding the client and team members towards successful project execution and achievement of overall project goals. You will work directly with clients and take ownership of the overall project and its outcomes.

Responsibilities

• Manage the overall implementation and delivery of digital solutions leveraging our SaaS platform and its integration within the clients’ technology landscape.
• Operate as the lead point of contact for any and all matters specific to the delivery of technology programs in your accounts.
• Work with LotusFlare’s product and engineering teams to enable the on-time and on-budget delivery of the programs.
• Build and maintain strong, long-lasting customer relationships.
• Coordinate with third parties involved in solution delivery.
• Drive project execution across all SDLC stages: scoping, design, testing, deployment, and handover.
• Act as a key interface between the customer and LotusFlare teams including product, sales, engineering, support, and business.
• Support project management activities, ensuring issues are documented and addressed.
• Be part of a global delivery team, sharing experiences and developing project management practices.
• Assist in product design and development.
• Build and lead a team of client engagement managers serving our clients.

Requirements

• Bachelor’s degree from a top-tier university; an advanced degree or MBA is preferred.
• 15+ years of experience in complex program management, preferably in enterprise software implementations within the telecom sector.
• Deep expertise in mobile and fixed telecommunications.
• Proven track record of delivering complex digital solutions on time and within budget.
• Strong analytical and problem-solving skills, with the ability to distill data and make informed trade-offs.
• Demonstrated leadership in an international team environment.
• Initiative taker, eager to innovate, create opportunities, and learn quickly.
• Excellent cross-organizational communication skills, both written and verbal.
• Willingness and ability to travel.