Senior Client Director

Aptia UK Limited; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Aptia UK Limited seeks an experienced Client Director or Senior Client Director to strengthen our UK Pensions business and manage key client relationships across consulting and administration services.

You will own a portfolio of pension clients, act as their strategic partner and primary adviser, and work with operations, consulting and leadership teams to ensure outstanding service while expanding revenue and value for clients.

Qualifications

• Significant client relationship or account management experience within pensions.
• Strong knowledge of UK pension arrangements (DB/DC).
• Experience managing complex client portfolios and achieving commercial objectives.
• Proven ability to identify and win additional business opportunities.
• Ability to communicate technical pension matters clearly to diverse stakeholders.
• Excellent presentation, negotiation and stakeholder management skills.
• Proactive problem solving and continuous improvement mindset.
• Strong commercial and financial awareness, including profitability and revenue growth.

Responsibilities

• Leading and developing relationships across a portfolio of pension clients.
• Acting as the senior client contact and trusted adviser for clients and trustees.
• Driving client retention, satisfaction and long-term partnership growth.
• Identifying and converting opportunities for additional services, projects and revenue growth.
• Leading client review meetings and presenting service performance, insights and improvement plans.
• Partnering with operational teams to ensure service excellence and delivery against SLAs and KPIs.
• Managing escalations and resolving complex client issues effectively.
• Supporting contract renewals, commercial negotiations and tender responses.
• Monitoring portfolio performance, profitability and commercial outcomes.
• Staying ahead of industry developments and regulatory change to provide informed guidance to clients.

Job description

About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

Job requirements

As Aptia continues to grow, we're looking for an experienced Client Director or Senior Client Director to join our UK Pensions business and play a pivotal role in strengthening some of our most important client relationships. This role will work across both consulting and administrative services. This is a visible role for a commercially minded pensions professional who thrives on building trusted partnerships, driving growth, and delivering exceptional client outcomes. You'll take ownership of a portfolio of key pension clients, acting as their strategic partner and primary point of contact. Working closely with operational, consulting and leadership teams, you'll ensure outstanding service delivery while identifying opportunities to expand relationships and create additional value. Success in this role means becoming a trusted adviser to clients and trustees, influencing strategy, resolving complex challenges, and helping clients achieve their long-term objectives. This is a hybrid role where you can align to any Aptia UK office.

What you’ll be doing

• Leading and developing relationships across a portfolio of pension clients
• Acting as the senior client contact and trusted adviser for clients and trustees
• Driving client retention, satisfaction and long-term partnership growth
• Identifying and converting opportunities for additional services, projects and revenue growth
• Leading client review meetings and presenting service performance, insights and improvement plans
• Partnering with operational teams to ensure service excellence and delivery against SLAs and KPIs
• Managing escalations and resolving complex client issues effectively
• Supporting contract renewals, commercial negotiations and tender responses
• Monitoring portfolio performance, profitability and commercial outcomes
• Staying ahead of industry developments and regulatory change to provide informed guidance to clients.

Here’s what we’re looking for

• Significant client relationship or account management experience within pensions – this could be within administration or consulting
• Strong knowledge of UK pension arrangements, including Defined Benefit (DB) and Defined Contribution (DC) schemes
• Experience managing complex client portfolios and delivering commercial objectives
• A track record of identifying and winning additional business opportunities
• The ability to communicate technical pension matters clearly to a wide range of stakeholders
• Excellent presentation, negotiation and stakeholder management skills
• A proactive approach to problem solving and continuous improvement
• Strong commercial and financial awareness, including experience managing profitability and revenue growth.

At Aptia, you'll be part of a business that's transforming the pensions industry through innovation, expertise and client focus. You'll work alongside talented colleagues across the UK and internationally, helping shape solutions that make a real difference to organisations and the people they support. If you're a relationship-led pensions professional with the commercial mindset to grow client partnerships and the expertise to deliver trusted advice, we'd love to hear from you.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.

Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs covering over six million people and serving more than 1,100 clients, catering to both B2B purchasers of the administration platform and B2C employees. With our extensive experience in the industry, we will deliver efficient and reliable solutions that ensure the smooth management of employee benefits programs. Our dedicated team of experts will combine in-depth knowledge with leading technology to simplify the administration process for clients.