Senior Client Delivery Manager

JR United Kingdom; Slough; On-site; GBP 50,000 - 70,000; Full time

Job summary

Une entreprise leader dans l'externalisation des processus d'affaires recherche un Senior Client Delivery Manager pour gérer les relations clients et assurer la satisfaction tout en dirigeant des projets complexes. Ce rôle nécessite d'excellentes compétences en analyse financière, gestion de projet et des relations interpersonnelles, avec une opportunité de certification Prince2 pour le développement professionnel.

Qualifications

• Expérience prouvée en gestion de comptes ou dans un rôle similaire.
• Compréhension solide des principes de gestion de projet et des méthodologies.
• Compétences exceptionnelles en communication et en relations interpersonnelles.

Responsibilities

• Développer et maintenir des relations solides avec les clients.
• Gérer les délais, les budgets et les ressources des projets.
• Collaborer avec les équipes internes pour coordonner les activités du projet.

Skills

Communication

Analyse financière

Gestion de projet

Amélioration des processus

Education

Baccalauréat en finance ou administration des affaires

Job description

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Do you have a passion for client satisfaction and are driven by project success? An exciting opportunity has arisen on one of our client sites, find out more below!

Who are we?

SPS is a global leader in Business Process Outsourcing (BPO), headquartered in Switzerland with operations worldwide. We partner with organisations across a wide range of industries to deliver smart, scalable onsite support and back-office solutions that drive efficiency and impact.

Known for our innovation, agility and commitment to service excellence, SPS continues to redefine what’s possible in the world of BPO—helping clients stay ahead in an ever-evolving business landscape.

Equal Opportunities at SPS

We are proud of the progress we've made in building a truly inclusive workplace where Equal Opportunity is more than a principle, it’s a commitment in action. We have an ambitious equality, diversity and inclusion approach recognising that a more diverse workforce creates a richer and more varied working environment. Diversity drives innovation and enables us to deliver the highest quality service to our clients.

As part of our commitment to engage positively and proactively with all our employees and to ensure an inclusive culture, we have a growing range of employee led networks that support and amplify underrepresented voices across the business, including our Women and Gender Equality Network, LGBTQIA+ community, Neurodiversity and Disability Network, Wellbeing Group, Origins Network (focusing on race, ethnicity, religion and culture), Menopause Group, Domestic Abuse Support Network and Men’s Group. These initiatives are driving meaningful change, fostering awareness and helping create an environment where all our people can thrive and contribute with confidence.

We welcome and encourage applications from people of all backgrounds and are committed to building a diverse and inclusive workforce that reflects the communities we serve.

We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.

Job Purpose

As Senior Client Delivery Manager you will play a pivotal role in bridging the gap between our clients' strategic goals and the operational execution of our services. You will be responsible for managing client relationships and ensuring their satisfaction while driving the successful delivery of projects. Your role will involve understanding the broader business objectives of our clients and aligning our services to meet those needs effectively.

You will leverage your financial and operational expertise to analyse client requirements, identify opportunities for improvement, and propose strategic solutions that enhance value. By collaborating with cross-functional teams, you will ensure that projects are executed efficiently, on time, and within budget. Your ability to balance strategic thinking with operational execution will be essential in navigating complex client landscapes and fostering long-term partnerships.

In addition to managing day-to-day operations, you will also be involved in strategic planning and decision-making processes. This includes conducting financial analyses, monitoring key performance indicators, and providing insights that inform both client and internal strategies. You will have the opportunity to attend Prince2 training to further develop your project management skills, ensuring that you are equipped to lead projects that drive both operational excellence and strategic growth.

Your success in this role will be measured by your ability to enhance client satisfaction, drive project success, and contribute to the overall growth. We are looking for a proactive and results-oriented individual who can thrive in a fast-paced environment while maintaining a focus on both strategic objectives and operational efficiency.

Duties and Responsibilities:

• Develop and maintain strong relationships with clients, acting as their primary point of contact.
• Understand client needs and objectives, providing tailored solutions to meet their requirements.
• Manage project timelines, budgets, and resources to ensure successful project delivery.
• Collaborate with internal teams to coordinate project activities and resolve any issues that arise.
• Monitor project progress and provide regular updates to clients and stakeholders.
• Identify opportunities for upselling and cross-selling additional services to clients.
• Conduct financial analysis and reporting to support decision-making and strategy development.
• Participate in operational planning and process improvement initiatives.
• Attend Prince2 training if not already certified, to enhance project management skills.

Candidate Skills and Experience:

• Bachelor’s degree in Finance, Business Administration, or a related field.
• Proven experience as an Account Manager or in a similar role.
• Strong understanding of project management principles and methodologies.
• Excellent financial acumen and experience in financial analysis.
• Solid operational background with a focus on process improvement.
• Exceptional communication and interpersonal skills.
• Ability to work independently and as part of a team.

N.B. Some roles within SPS may involve manual handling tasks. While not all positions require this, where such duties are necessary, they will be undertaken in line with an individual’s physical capabilities. If you have a disability or health condition that may affect your ability to perform manual handling tasks, we encourage you to let us know at the interview stage. This will enable us to explore and, where appropriate, implement reasonable adjustments to support you in the role. SPS is committed to providing equal opportunities in all aspects of employment. We welcome applications from individuals regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation in line with the Equality Act 2010. Our commitment to inclusion applies throughout the employment journey, including recruitment, selection, training, progression and pay.