Senior Clerical Officer - Urgent Emergency Care

East and North Hertfordshire NHS Trust (Enherts-TR); Stevenage; On-site; GBP 24,000 - 26,000; Full time

Job summary

Join a forward-thinking healthcare provider as a Senior Clerical Officer in Urgent and Emergency Care. This role offers an exciting opportunity to be part of a dynamic team dedicated to delivering high-quality, compassionate care. You will be responsible for providing administrative support in a busy environment, ensuring patient queries are handled with empathy and professionalism. With a commitment to staff development and a focus on core values of inclusion, respect, and improvement, this position is perfect for those who thrive in a supportive and fast-paced setting. If you are adaptable, motivated, and passionate about making a difference, we want to hear from you!

Qualifications

• Experience in an administrative role, preferably in a healthcare setting.
• Strong IT skills and ability to manage a demanding workload.

Responsibilities

• Process enquiries efficiently and provide clerical support to the clinical team.
• Maintain patient confidentiality and manage sensitive information.

Skills

Verbal Communication

Written Communication

Organisational Skills

Confidentiality

IT Skills

Problem-Solving

Teamwork

Education

General Education

GCSE Level or equivalent

IT Qualification

Job description

Senior Clerical Officer - Urgent Emergency Care

NHS AfC: Band 3

Main area: Urgent and Emergency Care
Grade: NHS AfC: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 361-7005016

Site: Lister Hospital
Town: Stevenage
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 13/03/2025 23:59

Here at East and North Hertfordshire NHS Trust,

Our mission is: Providing high-quality, compassionate care for our communities.

Our vision to 2030 is: To be trusted to provide consistently outstanding care and exemplary service.

Job overview

We are recruiting for Urgent & Emergency Care Senior Clerical Officers who share our vision to provide consistently outstanding care and exemplary service to our patients.

You will work independently and as part of a multi-disciplinary team, providing a polite, friendly, and patient-focused service to patients attending our Urgent Treatment Centre and supporting the Emergency Department.

This role forms part of a fixed rota providing cover including weekends and 365 days a year. You will need to be able to work days, evenings, weekends, and Bank Holidays, including Christmas and New Year. You will be compensated in enhancements to your pay due to the hours required for this role.

If you are a dynamic, friendly, and adaptable personality who enjoys diversity, this could be the role for you. We are proud to support our staff with their personal and professional development and take pride in the encouragement and growth of our staff.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

1. To process all enquiries politely and efficiently, displaying empathy when answering queries at the reception desk or over the telephone.
2. To deal with enquiries from Police and other external agencies concerning missing people by searching for details on hospital database whilst always maintaining confidentiality.
3. To ensure that all administrative duties are carried out in a professional, accurate, and efficient manner.
4. Responsible for providing a customer-oriented reception service and clerical support to the clinical team in the Emergency Department, including accurately registering and updating details onto the hospital and national databases and assisting in any enquiries from internal or external agencies.
5. To alert clinical staff if you notice a patient looking distraught or unwell needing urgent medical attention. To activate emergency alarm where necessary.
6. To recognise the legality of patient documentation and always maintain patient confidentiality.

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide. Our 6,000 dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

Person specification

Qualifications/Training

• General Education
• GCSE Level or equivalent
• IT Qualification
• Previous administration role

Previous Experience

• Good verbal and written communication skills
• Ability to work closely with all grades of staff
• Adaptability and ability to prioritize work, especially under pressure
• Ability to work in a large organization with a high turnover of patients
• Evidence of problem-solving and resolving issues as they arise
• Previous employment within a healthcare setting / NHS area
• Previous experience in dealing with multi-disciplinary teams

Skills

• Motivation and initiative to work independently, and within a team
• Organisational skills managing a demanding workload, prioritising tasks
• Politeness and approachability with all patients, staff, and visitors
• Confidentiality and data protection
• Keyboard and IT skills – training will be given

Knowledge

• Basic numeracy and literacy

Other Requirements

• Understanding of, and commitment to, equality, diversity, and inclusion
• Ability to work without supervision
• Good team working and flexibility
• Ability to work with people at all levels within the organisation

Our values

We want our staff to believe in, demonstrate, and live our values in everything we do.

Include
We value the diversity and experience of our community colleagues and partners.

Respect
We create a safe environment where we seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve.

Committed to our Community

East and North Hertfordshire NHS Trust is committed to equality, diversity, and inclusion for all job applicants, staff, patients, and the wider community.

When you apply...

Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible.