Senior Clerical Officer - Transport Operations

TN United Kingdom; Ballymena; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Clerical Officer to join their team in Ballymena. This role involves providing essential administrative support to the Education Authority, ensuring smooth operations and effective communication. The ideal candidate will possess strong proficiency in MS Office and excellent organizational skills. With a focus on teamwork and customer service, you will play a vital role in assisting both staff and the public. This position offers full training and a supportive environment, making it a perfect opportunity for those looking to grow in their administrative career.

Benefits

Full training and induction

Accrue holiday hours

Back-office support and mentoring

Qualifications

• Minimum one year of administrative experience in an office environment.
• Strong verbal and written communication skills are essential.

Responsibilities

• Provide administrative support using IT tools including word processing and databases.
• Prepare correspondence, minutes, and clerical support documents.

Skills

MS Office (Excel, Outlook, Word)

Customer Service Skills

Communication Skills

Data Entry

Education

Five GCSEs at grade C or above

Tools

Spreadsheets

Databases

Word Processing Software

Job description

Senior Clerical Officer - Transport Operations, Ballymena

Client: Brook Street NMR

Location: Ballymena, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 2dd312f7bceb

Job Views: 3

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Brook Street (UK) Ltd is recruiting a Senior Clerical Officer for our public sector client, Education Authority Northern Ireland, Ballymena.

The Senior Clerical Officer will provide advice and assistance to Education Authority officers, customers, the public, and other professionals as directed by the Programme Manager. You will support daily operational staff with administrative tasks.

Proficiency in MS Office packages such as Excel, Outlook, and Word is essential. You should be comfortable with spreadsheets, databases, typing, and word-processing duties.

Qualifications and Experience:

• Have the equivalent of five GCSEs at grade C or above
• At least one year of administrative experience in an office environment
• Good customer service skills, with excellent verbal and written communication skills
• Ability to work well in a team and independently

Job Responsibilities:

• Provide administrative support using IT tools including word processing, databases, spreadsheets, email, fax, intranet, and internet
• Answer calls, record conversations, and escalate queries as needed
• Assist in collecting data and statistical information to support officers
• Prepare correspondence, minutes, notes, and clerical support documents
• Respond tactfully and diplomatically to queries and issues in the absence of the programme manager
• Order supplies, manage diaries, and maintain filing systems
• Delegate tasks to the office team when necessary

Benefits:

• Full training and induction
• Accrue holiday hours
• Back-office support and mentoring from Brook Street (UK) Ltd

Pay rate: £14.53 per hour

Hours: 36 hours per week, Monday to Friday

If interested, please apply by sending your CV via the 'Apply' link.

Brook Street supports the Armed Forces Covenant, guaranteeing interviews for veterans or military spouses/partners who meet the essential criteria. We are also a Disability Confident Leader and hold the Gold Award from the Defence Employer Recognition Scheme. We encourage applicants with disabilities or military backgrounds to reach out via our website. We commit to engaging with you and, where applicable, interviewing the best candidates within these groups.