Senior Clerical Officer - Transport Operations

Brook Street; Ballymena; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Clerical Officer to join their team in Ballymena. In this pivotal role, you will provide essential administrative support to the Education Authority, assisting with daily operational tasks and ensuring smooth communication between officers and the public. Your proficiency in MS Office and strong customer service skills will be vital as you handle queries, maintain records, and support the team in a dynamic environment. With a commitment to training and development, this position offers a unique opportunity to grow within a supportive organization while making a positive impact in the community.

Benefits

Full training and induction

Accrued holiday hours

Back-office support and mentoring

Qualifications

• Minimum of five GCSEs at grade C or above.
• At least one year of administrative experience in an office environment.

Responsibilities

• Provide administrative support using IT equipment including word processing and spreadsheets.
• Answer phone calls and queries from customers, accurately recording conversations.

Skills

MS Office (Excel, Outlook, Word)

Customer Service Skills

Verbal Communication

Written Communication

Education

Five GCSEs at grade C or above

Tools

IT Equipment

Databases

Spreadsheets

Job description

Brook Street (UK) Ltd is recruiting a Senior Clerical Officer for our client, Education Authority Northern Ireland, Ballymena.

As a Senior Clerical Officer, you will provide advice and assistance to Education Authority officers, customers, the public, and other professionals as directed by the Programme Manager.

You will support the daily functions of operational staff with administrative tasks.

You should be proficient in MS Office packages such as Excel, Outlook, and Word, with confidence in using spreadsheets and databases, and capable of performing typing and word-processing duties.

Minimum Qualifications and Experience

• Have the equivalent of five GCSEs at grade C or above
• At least one year of administrative experience in an office environment
• Good customer service skills and excellent verbal and written communication skills
• Ability to work well in a team and independently

Job Responsibilities

1. Provide administrative support related to all aspects of the programme using IT equipment including word processing, databases, spreadsheets, email, fax, intranet, and internet facilities.
2. Answer phone calls and queries from customers and clients, accurately recording conversations and escalating issues as necessary.
3. Assist in collecting factual data and statistical information from various sources to support officers within the service.
4. Prepare letters, minutes, notes, and other clerical documents as directed.
5. Respond to queries, issues, and problems with tact and diplomacy, especially in the absence of the programme manager.
6. Order and monitor supplies and manage diaries for stakeholders.
7. Maintain efficient recording and filing systems as directed.
8. Delegate tasks to the office team in the absence of senior management.

Benefits

• Full training and induction
• Accrued holiday hours
• Back-office support and mentoring from Brook Street

The rate of pay is £14.53 per hour, with a 36-hour workweek, Monday to Friday.

If interested, please email your CV via the Apply link.

Brook Street supports the Armed Forces Covenant, guaranteeing interviews for veterans and military spouses/partners who meet all essential criteria.

We are also a Disability Confident Leader and hold the Gold Award from the Defence Employer Recognition Scheme. We encourage candidates with disabilities or military backgrounds to reach out via our website.

In cases of high volume, we will prioritize interviews for qualified ex-military candidates and spouses/partners.