Senior Clerical Assistant

East Renfrewshire Council; Barrhead; On-site; GBP 25,000 - 27,000; Full time

Job summary

East Renfrewshire Council seeks a Senior Clerical Assistant to provide essential administrative support. In this role, you will handle resident enquiries and manage records, ensuring efficient team operations. The position is full-time and requires a commitment to supporting the community's needs.

Qualifications

• Experience in administration support and customer service.
• Ability to manage enquiries via email and telephone.
• Proficiency in creating and maintaining customer records.

Responsibilities

• Provide administrative support for the Money Advice and Rights Team.
• Serve as the first point of contact for residents.
• Answer enquiries and signpost to resources.

Skills

Communication

Customer Service

Administration

Job description

Location: Barrhead Offices 211 Main Street Barrhead East Renfrewshire, G78 1SY

Salary: £25,420 - £26,023 per year

Contract Type: Permanent

Position Type: Full Time

Hours: 35 hours per week

Advert

The Money Advice and Rights Team (MART) require a Senior Clerical Assistant to provide administration support within the team. This role will be the first point of contact for residents contacting the team. The role will include answering basic enquires and signpost residents to any appropriate resources. You will be responsible for include answering enquiries via email and telephone, creating customer records on our client record management system, and assisting with all aspects of our office procedures and administration.

East Renfrewshire Council has launched a new 15 year Community Planning Partnership vision called ‘A Place to Grow’. Please follow this link https://eastrenfrewshire.gov.uk/placetogrow to watch a video and read our full plan which sets out our shared hopes and aspirations between now and 2040 so that East Renfrewshire is a place where everyone can flourish, thrive and grow.

This post is subject to a Level 1 Disclosure Check.

Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here: https://www.gov.uk/prove-right-to-work

Please note East Renfrewshire Council does not provide Visa sponsorship.

As an employer, we are committed to promoting and protecting the physical and mental health of all our employees.

Additional Information

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