Senior Cleaning Operations Manager

Bidvest Noonan Group; Oxford; On-site; GBP 65,000 - 90,000; Full time

Job summary

Bidvest Noonan is seeking an experienced Operations Leader to oversee cleaning and soft facilities management across a portfolio of sites in Oxford. You will guide and develop the team, ensuring exceptional service levels, client satisfaction, and alignment with financial budgets and growth targets.

Reporting to the Director of Operations, you will drive health and safety, cost efficiency, and continuous improvement while maintaining strong client relationships and governance across the account.

Qualifications

• Experience in facilities management or service delivery roles.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead operations of cleaning and soft FM across multiple sites.
• Engage with clients to meet KPI targets and service levels.
• Develop and implement engagement and governance with teams and clients.
• Oversee training, safety, and adherence to policies and budgets.
• Recruit, coach, and manage team performance and payroll processes.

Job description

Bidvest Noonan is seeking an experienced Operations Leader to oversee cleaning and soft facilities management across a portfolio of sites in Oxford. You will guide and develop the team, ensuring exceptional service levels, client satisfaction, and alignment with financial budgets and growth targets.

Reporting to the Director of Operations, you will drive health and safety, cost efficiency, and continuous improvement while maintaining strong client relationships and governance across the account.