Cleaning Operations Lead — Soft FM & Client Excellence

Bidvest Noonan Group; Oxford; On-site; GBP 45,000 - 70,000; Full time

Job summary

Bidvest Noonan Group in the United Kingdom seeks an experienced Operations Lead to direct and support the cleaning and soft FM operations across multiple sites. You will drive service excellence, client satisfaction and continuous improvement while meeting financial targets.

You will mentor teams, ensure KPI delivery, maintain health and safety standards, and develop strategic client partnerships. The role requires hands-on leadership, effective communication, and adherence to industry standards.

Responsibilities

• Lead the operations of the team to deliver operational and financial targets.
• Maintain regular engagement with key client contacts and develop strategic partnerships.
• Ensure delivery of client KPIs and health and safety commitments.
• Train, develop and manage team performance, welfare and discipline.
• Ensure contract documentation is up to date and compliant.
• Lead client meetings and coordinate with management.
• Quote for new services and ad-hoc works; ensure best value.
• Ensure resources, materials and equipment are available on site.

Skills

Communication skills

Job description

Bidvest Noonan Group in the United Kingdom seeks an experienced Operations Lead to direct and support the cleaning and soft FM operations across multiple sites. You will drive service excellence, client satisfaction and continuous improvement while meeting financial targets.

You will mentor teams, ensure KPI delivery, maintain health and safety standards, and develop strategic client partnerships. The role requires hands-on leadership, effective communication, and adherence to industry standards.