Senior Claims Technician

Starr Underwriting; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the insurance sector is seeking a Senior Claims Coordinator based in London. The role involves managing the full claims process, ensuring compliance, and providing training and support to improve operational efficiency. Ideal candidates will have experience in the London market and strong negotiation skills.

Qualifications

• Experience in processing claims in the London market is required.
• Strong negotiation skills and customer service orientation are essential.

Responsibilities

• Coordinates insurance claims from initial submission to resolution.
• Ensures compliance with company policies and regulatory standards.
• Negotiates settlements and resolves complex claims issues.

Skills

Claims processing

Negotiation

Risk assessment

Customer service

Education

Relevant experience in claims processing

Job description

Position Summary:

The Senior Claims Coordinator is responsible for coordinating the claims process from initial claim submission to final resolution. The role provides guidance, training, and support to ensure efficient and accurate claims handling. They review and process complex insurance claims, investigate claim discrepancies, negotiate settlements with clients or third parties, and ensure compliance with company policies and regulatory requirements.

Location:

London - UK

What will your job entail?

Job Responsibilities:
• Handles the end-to-end process of insurance claims, including receiving claims from policyholders, reviewing claim documentation, verifying coverage, and processing payments.
• Supports claims processing, reviews completed claims for accuracy and compliance with company policies and regulatory requirements.
• Ensures compliance with insurance regulations, industry standards, and company policies in all aspects of claims processing.
• Resolves escalated or complex claims issues, supports decision-making on claims settlements within established authority limits, and recommends solutions for challenging cases.
• Identifies opportunities to streamline claims processing workflows, improve efficiency, and enhance the overall customer experience.
• Assesses potential risks associated with claims processing activities and implementing measures to mitigate risks and prevent fraud.
• Interacts with policyholders, claimants, and other stakeholders, provides assistance, answers inquiries, and resolves issues related to claims.
• Maintains and administers accurate records of claims, correspondence, and related documentation in compliance with company policies and regulatory standards.
• Collaborates with internal teams in underwriting, legal, and finance to gather necessary information and resolves complex claims issues.
• Supports claims investigations to determine validity of claims, gathers evidence, interviews relevant parties, and coordinates with external agencies or experts.

Work Experience and Education:
· Experience in the processing of claims in the London market

Disclaimer

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization.Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression,sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners,and communities.This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.